Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: There is an ongoing issue affecting a small percentage of voice services and we're working hard to fix it. Data services are unaffected.

We're aware of a number of reports that customers have not been able to connect to 999 calls. Data from the emergency services shows that normal volumes of 999 calls being placed via our network are being connected.
We are taking these reports very seriously and are investigating this urgently and we apologise if anyone has been unable to successfully contact emergency services.

While it is likely your call will connect correctly to 999, if you have any issues please try another network or landline.
Please do not try and test 999 calls from your device as it may prevent genuine calls being answered quickly.

Due to this issue, our phone and chat lines are incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[Sam10]

Exactly!!! well said xxxxxxxxxxxxxxxx

[Kleestarr]

To be fair, it is only affecting some customers. The customers that are trying to make or receive phonecalls. Those customers not using their phones remain unaffected. Don't @ me.

[Glo]

First of all you don’t @ me, secondly they send message to me all the time when ish don’t effect me. Go play in traffic no one was @ you in the first place 

[Jiri]

Hi Danny, do you have clue how long it will take to fix it? 

[Buffster41]

What about those that have been having problems for months and it has nothing to do with 3G or 4G , THAT IS THE INTERNET ONLY . NOTHING TO DO WITH MAKING PHONE CALLS !!!!! Sorry for the caps I'm just really fed up with the continuing problems and nonsense spouting. 

[NASG]

DanniD, don't you think it would be more appropriate to tell the truth? As a business we have drivers all over the UK currently and none of them are able to make or receive calls. This is not just affecting 'some' customers:-

[Shak33]

Cannot make phone calls since this morning. Cannot even contact 3 customer serve.

[slh]

Thanks Danni for the (late) Acknowledgement at least, btw it's def more than "Some" customers it's feels/looks like (from all the other posts on Every social media outlet and this thread) that it's gonna probably be "most if not all customers" (Nationally by looks of it) and also inc associated networks" that can't make or take "calls" ...voice calls today. (this pm)

So I hope Three are not trying to downplay what is by the looks of it a pretty major outage affecting many more than being admitted, Countrywide. 

But We do appreciate you are just trying to (tactfully) inform this group the team are on it and I sincerly wish them a speedy resolution to whatever it is. 

[Sam10]

well said !! 

[Kelly81]

I've been having the issue for mist of the day so why has it took so long for one of you to put out a statement amd try to now fix the issue. It is happening far to much not being able to receive or make a call. I will definitely be moving to a different provider once my contract is up