Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[AnnaA]

• Absolutely disgusting,  not getting any information, cant make any phone call after 15 years of begin your customer even not have any message from you whats the problem... 

[ICEBulleT]

You are not allone. Same with me. Frustrating... and I just came from vodaphone 4 days ago. 😞

[Chezby]

Cant make or recieve calls

[Holls95]

Is anyone able to make or recieve calls in lancashire and mine hasnt worked since this afternoon 5g is one but just won't call out or recieve 

[ScouseAndy]

I work in  Lancashire and live in Liverpool both wife and me can't make or receive calls in either place

[Markp1]

Can't make or receive calls

[Angie5]

Is anyone else having trouble making and receiving calls on the Three network in Bedfordshire area?

[Israar]

Having same problem here, Bedfordshire 

[SteveBt]

Cannot make or receive voice calls. Seems to be the same all throughout Northern Ireland as I have checked with various friends across the country. Had to use WhatsApp to do so. 
If 3 are claiming it’s only a small number affected they are lying. 
I see posts from various areas in England about the same loss of voice call service, so it is definitely not a local problem.

[Cap-Cav]

Hi cannot make or receive calls in the Walsall area on 2 different phones and sims