Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: There is an ongoing issue affecting a small percentage of voice services and we're working hard to fix it. Data services are unaffected.

We're aware of a number of reports that customers have not been able to connect to 999 calls. Data from the emergency services shows that normal volumes of 999 calls being placed via our network are being connected.
We are taking these reports very seriously and are investigating this urgently and we apologise if anyone has been unable to successfully contact emergency services.

While it is likely your call will connect correctly to 999, if you have any issues please try another network or landline.
Please do not try and test 999 calls from your device as it may prevent genuine calls being answered quickly.

Due to this issue, our phone and chat lines are incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[Tmg79]

When will this issue be fixed ??? I hope you will be compensating us customer not only for the major inconvenience but also the people who are awaiting medical calls/results, and who are loosing custom or communication with customers and become out of pocket because your service is down. There could be thousands of children stranded not being able to contact their parents as well 3 of my child also have mobiles on my contract. I hope the unthinkable doesn’t happen to any child or adult alike and are unable to call for help

[Jls13694]

Lack of communication and so unacceptable it’s like yous aren’t a professional company 

[terrible3]

unacceptable

[Debra1231]

When is it expected to work again

[Mas9181]

Is there an ETA for phones to be working again. 

[ASpark]

Unable to make and receive phone calls all day! This phone is the lifeline of my business when will it be repaired?

[stroudstever61]

Same in Stroud - Three used to be good, particularly for overseas use. But now I'm done with it. 

[Clairemcg]

Any idea when this will be fixed? 

[vfitz]

Surely we should have been informed. This has caused some incredible disruption. 

[Bobwhite]

I nearly took it out on my phone blaming it eas that we should of been informed instead of thinking it was our end that was the problem sort it out and can u email or text us when its fixed or os that too much to ask  like