Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[Sam10]

Anymore updates ?!!!  We all feel like we have been left hanging - your last message was 4 hours ago - is this good customer service???

[The-Dog-Father]

No information given, have to find all information the hard way. Not really customer service. I get breakdowns but we need to be kept upto speed on progress. I hope we will all be compensated properly for a very servere disruption and losses

[Jammmyemmma]

I haven’t been able to make or receive calls all day. As a small business owner, this is incredibly damaging. Presumably you’ll be offering us some compensation?

[Shazza45]

Two phones in household on three and both not working for in coming or outgoing calls. I’m in NI and we’ve been given a red risk weather alert and our phones aren’t working! This is unacceptable!

[Bradders83]

What’s going on? Nit been able to call or receive since 1pm 😡😡

[Tmg79]

When will this issue be fixed ??? I hope you will be compensating us customer not only for the major inconvenience but also the people who are awaiting medical calls/results, and who are loosing custom or communication with customers and become out of pocket because your service is down. There could be thousands of children stranded not being able to contact their parents as well 3 of my child also have mobiles on my contract. I hope the unthinkable doesn’t happen to any child or adult alike and are unable to call for help

[Jls13694]

Lack of communication and so unacceptable it’s like yous aren’t a professional company 

[31056]

unacceptable

[Debra1231]

When is it expected to work again

[Mas9181]

Is there an ETA for phones to be working again.