Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[Pravinp8191]

Its problem with three still morning we not make call 

[Kelsmc]

My calls aren’t coming through and when people try to call me they aren’t coming through it is just ringing but my messages and data work what’s happening 

[Sethbenarcher]

No phone service in Hull, East Yorkshire at all. Only data. What's going on?

[Rayzer]

Can’t receive or make a call 3!are getting worse still have to pay your bill no compensation joke Birmingham 

[Imran]

Finally after ten and half hours I can make and receive calls 😡😡

[Bobbylee]

Is the network down 

[Addison4]

Not for the first time Three network has left me unable to make it receive calls. This has led to very important calls being missed. Not good enough and Three cannot even do us the courtesy of telling us there is a problem. 

[Luc]

Disgusted..no information given about issues, the whole family have not been able to make or receive calls and cannot even get through to 3! Absolutely appalling😡

[Kel]

No calls in or out ! No explanation from 3 😠! 

[ArpanPatel]

Can't make any calls nor able to receive since afternoon