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- Calling issue 23/01/2025 [UPDATED]
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Calling issue 23/01/2025 [UPDATED]
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23-01-2025 04:41 PM - edited 24-01-2025 09:17 AM
Hi everyone,
UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.
Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.
A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning. We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network.
Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this.
Thanks,
Danni
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on 23-01-2025 11:04 PM
Also having the same issue and it is not the first time it happens. You loose a lot of important calls because of this: Job interviews, house viewings, doctors appointments and others.
First time it happened I let it slide but now I definitely changing providers.
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on 23-01-2025 11:27 PM
I think it’s working now after 12 hours not working 💩
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on 23-01-2025 10:46 PM
Also having this issue and incredibly frustrating
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on 23-01-2025 10:58 PM
Me too. Been speaking with apple but reading these messages definitely seems to be a three problem
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on 23-01-2025 10:49 PM
same here we called them they said they are aware and making effort to dice this technical errie
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on 23-01-2025 09:54 PM
I have just spent the last two hours fiddling with network and SIM settings before I found this post. So it isn't my phone or settings.. It's a Three issue?! Good of them to let us know!
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23-01-2025 09:41 PM - edited 23-01-2025 09:44 PM
What’s going on three ???? I missed a job interview call .My phone hasn’t been working no calls only internet works from Birmingham. This has ruined my whole day 😡
Before calling again for new deals to offer first fix the network line . It’s always happening if it’s not the network it’s the internet.
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on 23-01-2025 10:12 PM
I can't make a call or receive a call what going on ?
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on 23-01-2025 10:03 PM
Missed a job interview call aswell absolutely fuming 😩😩
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on 23-01-2025 09:35 PM
Cambridge here
Haven't been able to receive or make calls the whole day. Work has been seriously affected. Thank God for Whatsapp and WiFi, I barely survived. The lack of updates from 3 is really making the whole situation worse.
