Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[Amarinp]

I can't make a call or receive a call  what going on ?

[Kiemoore93]

Missed a job interview call aswell absolutely fuming 😩😩

[Waslove]

Cambridge here

Haven't been able to receive or make calls the whole day. Work has been seriously affected. Thank God for Whatsapp and WiFi, I barely survived. The lack of updates from 3 is really making the whole situation worse.

[Jay27]

So I haven't been able to receive or make calls for 8 hours now !!! What are you doing three ? Probably nothing 

[Paulf]

I haven’t been able to make or receive any phone calls today, but I found that if you FaceTime or using an app like whatapp to make calls it works and receive using apps work.

[Great]

hi, but you can send a text? As I am ok to text but not ably to do any calls 

[RE1]

• Nor have I and I missed a consultant appointment by phone that I’ve waited months for 😞

[Kaz99]

I am in Cornwall and have the same problem all day,  there's no fix or answers why from three, so frustrating, come on three  be more supportive to your customers!n

[JabloJones]

What is happening with this network?! I’ve only just switched from EE and I already can’t make calls or receive them. Very annoyed.

[CCC]

Colchester essex 

Have been out all day as travel for work, no dial out can’t make receive calls

Colchester Bury at edmund’s Norwich Great yarmouth 

Very frustrating Three !!!