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Calling issue 23/01/2025 [UPDATED]

DanniD
Community Support Team
Community Support Team

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 


Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni



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952 REPLIES 952
Ranj
Fledgling

Unable to make or receive calls. Anyone else having issues? 

Lmf1962
Fledgling

Not receiving or making calls in Scotland  - any news ?

Fuzz
Fledgling

my phone is still down in Cheshire 

Lomaso
Fledgling

Anyone else having problems calling and receiving calls I'm in Bathgate Scotland 

Fufu
Fledgling

Please what's going on I can't work with out making calls

Yammyman
Fledgling

No calls in Wigan

Ann1109
Fledgling

Is three down for.making calls at the moment as im having issues

Tel
Fledgling

How long is this going to go on for!! 

Angry_123
Fledgling

Absolutely shocking Service 

No outgoing or incoming calls for 8 hours 

Second time in 12 months 

thank god my sim contract is nearly done 

Nor providing a service is breach of contract 

So I will be cancelling it asap 

 

I need a reliable network 

 

GB
Fledgling

Outage covering Bedfordshire as well