Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[Missginagee78]

• I live in Manchester can’t make or receive calls n missed a very important consultation with the hospital now I know why they didn’t call coz 3 not working again 

[Clairemcg]

Unable to make or receive calls in South Norfolk!! 

[Dasha]

@Email to complaint 

[Marty8gign]

No service in Ballymena, n.ireland,  can't receive or make calls since 3pm today 23rd Jan 2025

[rafi]

Hi,

There is no network coverage in E12 past 2 hours can this be addressed on priority please

Thanks

[Sadie]

I've of been able to make calls since Thurs, 1.00, I've missed a doctor's call she to this fault ,help!!

[Stevieboy]

Call's down 15.00 

[Rajio]

We have been without water for 2 days with a vulnerable person & 2 infants and we cannot call a plumber.

3 network is not allowing us to make calls or even receive call (says call failed)

Cannot even contact 3 customer services.

[Chrissyboy18112]

Hi there I not able to make or receive calls g23hw

[Ayan_abdulle]

I am absolutely appalled by the disgraceful service Three calls a network. Calls drop constantly, the data is so slow it’s unusable, and the signal is non-existent in areas you claim to cover! I’ve been left stranded without service multiple times, and your customer support is about as helpful as a my one year nephew getting my charger upstairs. Like how can a company this large fail so miserably at providing the basic service it advertises? You’re quick enough to take my money every month, yet I’m left with a network that’s about as reliable as British weather. This whole network is an absolute joke! Sort this out immediately, or I’ll be leaving for a provider that actually works and making sure everyone I know avoids this circus of a service. Completely unacceptable!