Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[hp9]

@Three - Please can we get an update as this issue seems to be UK wide

[MYSTIKAL]

Same here. Trying to call my doctors and nothing is happening 

[Lmf1962]

Same here in Scotland no incoming or outgoing calls

[wiialissss]

i have a problem i was expecting a call from my bank and they could not reach me  

and i canot make calls  

and not reciving calls 

whats hapening 

any one  hellppp

[Queenie82]

Been having same issue for 3 hours missed important conference call, now most likely a financial loss that I will be taking up with three once I have the paperwork to confirm my losses they better compensate myself and many others for too ! Absolute nightmare this service is !

[Ash2521]

There is 1000s of us with same problem three are just ignoring everyone. They have shut down there live chat and you can't get through on the helpline

[Queenie82]

Absolute atrocious performance from them yet again there very quick if your DD failed for unknown reason and disconnect the service if they cannot reach you like we can just answer our phones whilst at work !

[ArtiGurjar]

i am unable to make for receive calls. It either makes one ring or doesn't call at all. This happened only today. 

[Gail]

I cant make any calls and receive a call. My friend tried to call me but it just connecting, no ring or dial tone

[Jimosullivan196]

My phone hasn't received or able to make calls since 13.00