Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[JoBe25]

Tried contacting Three via 333 but it doesn't work either. Tried live chat and it's not available, despite asking the AI robot for it. I've been unable to call, receive calls or access my voicemail (even from a different person's phone) since 1pm today! Absolutely disgraceful that it's still not fixed - I've been awaiting calls about urgent medical examinations and don't even know if anyone was trying to call me and who left messages for me. 

My partner has cheapo Giff Gaff I was always laughing about. I should've moved to them ages ago... there's always sth with Three. Not happy at all and I've been with Three for 10 long years. 

[Tails]

Both my three phones work and personal are having the same problem. I'm in maidenhead, Berkshire 

[Afropuffy1973]

Is anyone unable to make a receive voice calls ,still showing 2 bars of services 

[Kfinz]

Im the same in Glasgow. 

[Neilds]

Still cannot make nor receive calls.

[Razk]

Awful network 

[Jess2]

So frustrating with this call situation. Live chat is useless. Not being able to receive emergency calls from the school is rather annoying. Being pregnant and having this issue is very stressful 😣 I hope they sort it before tomorrow and actually inform us when the issue is fixed instead of hunting the internet for answers 🙄

[Chefclive]

I am unable to make any calls from my iPhone. I have restarted it a couple of times. It was working fine last week but I received a voicemail today and when I tried to call it didn't do anything.

The call is not connected but looks like it is calling through. tried switching from speaker to phone just to be sure. Tried calling other contacts but the phone does the same. Basically nothing. Are Three aware of a problem because it can't be just my phone. I have another three sim in a different phone (Galaxy fold) and that is the same.

I should add that it doesn't call out over the network or using wifi calling.

[Presley]

same here, i hve been experiencing this problem since last couple of hours

[3Gbusters]

As of today, 3 has an outage that affects "A small number of customers". Lets face it, there are many customers affected by this that I can only list customers that were affected by this outage as I don't know any that were unaffected. Today's outage focuses on calls not dialling but otherwise you're all fine. I get that every network has a cockup every now n then but this is getting rediculous.

The 3 network has a significant number of outages during the past 2 years that it has basically proven that this is an unreliable network. What the 3 network dosen't realise is that over the years, mobile networks and devices have gradually became a neccesity rather than a cosmetic fun gadget. Having outages like this and the previous worse ones during 2023-5 should not be taken lightly and I would've thought that during that span, there would be preventative measures to stop these such disasterous outages. The worse thing is that it shows how unbelievably reluctant the exec team are to make amends post outage, no business ever like to give money back but I would've imagine that some decentcy would be shown, atleast an automatic discount on bills from those affected and a genuine apology including explinaton of the cause of outage.

This has been increasingly concerning as 3 and VF are becoming the UK's largest network later this year whilst the exec team does not show the strength to deal with and prevent outages to an acceptable manner. I hope this message will be passed on to 3 and VF executive team if possible if not, fair enough.