Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[terrible3]

totally unacceptable

[Sam8]

No calling when i dial its blank no voice i have 3 number same 

[Nesh]

Same here spoke to 3live chat. They said there working on the issue 

[Gabz]

I have the same so phoned wife on landline and ask to phone me she says it just rings & rings

[oiley1]

same here 

[dave-w]

I can't make calls either. Not sure about receiving calls, but can't even call the voicemail to hear messages. Restarted the phone and tried turning off wifi calling, but still nothing. looks like it's a network issue if it's happening to others

[Lena29]

Same here can’t receive or make calls Contacted 3 but useless they redirected me a a company that charges I have switched airplane mode on and off and rebooted my phone 

[Sh4k]

Calls not connecting on three. Can’t ring three or live chat. What’s going on?

[Lizzy22]

Same here too. I though it was my phone and tried tyrning it off before trying again. Still blank. 

[bageldogtoastfi]

Same for me.  I just tried to make a call and nothing happens.  I have restarted my phone (iOS) and it is still the same.  I've tried a few different numbers and nothing is working.  It seems to be a network issue.