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Calls break up when saying numbers

Lisa3
Fledgling

Has anyone experienced call breaking uo when trying to say numbers or a post code? 

Callers can hear me speak but starts to break up as soon as I start to say numbers 

6 REPLIES 6
PeteG
Community Support Team
Community Support Team

Hello, Lisa. 

Welcome to the Three Community. 

To confirm, you only experience breaking up on the call while saying number and postcodes, but anything else within the conversation sounds clear? 

Pete. 



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Lisa3
Fledgling

Hi yes only with numbers or numbers from a post code it's very strange but also very annoying 

PeteG
Community Support Team
Community Support Team

That's quite strange. What kind of phone are you using? 

Pete. 



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Lisa3
Fledgling

It's a samsung, it's almost like a security feature for numbers. I know other people on three that have same problem 

KateS
Community Support Team
Community Support Team

Hey @Lisa3,

Thanks for confirming.

I'm not aware of a known issue or security feature that would be causing this.

Do you have Wi-Fi calling enabled on the device? Is this when you're dialling a specific number or all numbers in general?

Thanks,
Kate



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Lisa3
Fledgling

It's all numbers I've tried with wifi calling on and wifi calling off