Can’t make calls whilst in USA

[vickilewis626]

Hi we’re in the USA on holiday and tried to call home. The call keeps failing and says Number not recognised. 
Data roaming and texting working as normal. 

I have checked and it says international roaming is activated.

Any idea?

[Ayshea]

I am having a similar issue I brought the 16gb data sim and keep getting a message that I do not have enough credit for this call even though I have unlimited calls

edit- for anyone else with my issue, just found out the unlimited calls seem to only be to uk numbers

[JonathanB]

Hi Ayshea,

That's correct. Your allowances work as they would in the UK, so calling a local US number is chargeable. Check the rates for roaming in the USA here. Hope this helps.

JonathanB 

[PeteG]

Hey, Vicki. 

I'm sorry to hear you're having issues making calls while in the USA.

It's possible that you're having issues due to the 3G service being switched off in the USA on some networks. Calls can be made over the 4G network, but not all devices support that yet. 

If you head over here you can check the compatibility for your device. If your device isn't on the list, you might not be able to make normal phone calls while there. You can still make calls using 3rd party services though, like What's App, 

I hope this helps.

Pete.

[JonathanB]

Hi vickilewis626,

Going by the fact that texts and data are working, it sounds like roaming is active on the account. I'd check that you are dialling in international format as this may be stopping the call. For a UK number drop the 0 and use +44, so a mobile will begin +447.

Let me know if that helps.

JonathanB

[zzz]

Having the same problem. Strangely partner has no problems (also on three, calling uk, using correct dialling code, 4g etc)

[zzz]

I went to chat today - switched network manually (it was automatically connected to at&t but they told me to try t-mobile). Managed to make a call.

[JonathanB]

Hey zzz,

Thanks so much for sharing this, this solution may help other customers in the future.

We generally recommend using automatic network selection, but manual selection helps when roaming, if for example, a local network is experiencing some sort of fault.

Remember to switch back to automatic when you get home.

JonathanB

[Bisto]

Worked on T-mobile for 15 days of 18 day holiday - then unable to register on T-mobile network? Support team could not fix it, so unable to make calls for the rest of my holiday. AT&T data was great, but unable to make calls. Support said to use verizon too, but that also failed? AT&T seems the best for just data

[JonathanB]

Hi Bisto,

I'm sorry to hear that you were struggling to stay connected on your recent trip. Perhaps this could relate to the 3G switch off activities taking place across the USA? 

I'd check if your phone supports calls over 4G (many slightly older handsets only support data over 4G), you may also need to check this is on in the settings. Usually the option will be called "4G supervoice", "VOLTE", or "voice over 4G". 

Hope this helps.
JonathanB