Network – Get support for network related queries

Calling issue 23/01/2025 [UPDATED]

Hi everyone,UPDATE: There is an ongoing issue affecting a small percentage of voice services and we're working hard to fix it. Data services are unaffected.We're aware of a number of reports that customers have not been able to connect to 999 calls. ...

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

No access to outgoing or incoming calls😠

Why have we still no access to outgoing and incoming calls on our mobiles. This is disgraceful not even any notice this would be happening. Since just after 11.00 a.m this morning no calls in or out. What a disgraceful service. Not impressed not a ha...

Unable to make or receive calls

Unable to make or receive calls. Anyone else having issues?

This is disgraceful not being able to make or receive calls. When is this going to be sorted?

When are you gonna sort out this receiving and making phone calls? Problem? It is disgraceful. Your network is a joke. the Wi-Fi calling will not even work

Can’t make calls

Can’t receive or make a call 3!are getting worse still have to pay your bill no compensation joke Birmingham

Issue All Day Not Being Able To Make Calls Or Receive!

This is very bad service just to say we are trying our hardest, I missed a few appointments today due to this and thank God the internet was still operational to a point. Sort it out or i'm not going to pay for a service that is unusable what's the p...

Cant make all receive phone calls

Can't receive calls all make any all day been trying

Calls

Is anyone able to make or recieve calls in lancashire and mine hasnt worked since this afternoon 5g is one but just won't call out or recieve

Incoming and out going calls are down

So frustrating with this call situation. Live chat is useless. Not being able to receive emergency calls from the school is rather annoying. Being pregnant and having this issue is very stressful I hope they sort it before tomorrow and actually info...

receiving and making calls is affecting ALL

this is affecting ALL 3 users not just "some" as 1 post stated over an hour ago and funny thing is i received an e-mail from 3 in regards to new Save up to £466 on the epic Samsung Galaxy S25 .. so you're e-mail system is up and running and it can't ...

Had a Very hard day caused by 3G

I can’t make or receive any calls , this made my day very very hard ! Missed lots of important calls.