Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

JonathanB by Community Moderator
  • 5891 Views
  • 11 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3378 Views
  • 2 replies
  • 3 likes

Best solution eSIM missing

I just bought a new Samsung Galaxy Watch 7 Utra AI and was meant to get an eSIM with it.Looking at the instructions online, I was meant to receive 2 emails. 1 with a QR code, 1 with activation code. I didn't receive any.Instead, they emailed me to "d...

Services not working

Hi, I was late paying my bill, services were suspended, Paid overdue amount at 6am this morning, my services (calls & internet) not working, I know it says up to 24hrs but it never takes that long. I rang three they say balance has been cleared no re...

Can't make or receive calls, but can text and use data

Hi, for the last couple of weeks I have been unable to make or receive phone calls. I can send and receive texts and use my mobile data, so I don't understand what the problem is. I have restarted my phone and removed/replaced the sim multiple times....

jrwalker by Fledgling
  • 2183 Views
  • 29 replies
  • 4 likes

Help keeping number on new PAYM Handset deal

Hi, Yesterday I purchased a iPhone 16 Pro Max on a PAYM Handset deal with Three. I did this outside of my existing Three account (I have a rolling out-of-contract SIMO deal with Three). In hindsight, I should have just signed in and done it through m...

Help123 by Fledgling
  • 142 Views
  • 1 replies
  • 0 likes

No Indoor Mobile Signal

Me and my wife just moved to Plymouth, into a 2 bed semi-detached at PL7, the house was old so we had the insulation redone but now the Three signal inside isn't working. I spoke to customer service at Three who told me I should have excellent covera...

CMCMANN by Fledgling
  • 207 Views
  • 1 replies
  • 0 likes

sim card works on wifi calling only

hi, i can not register to phone. my sim card works on wifi calling only, i tried to reset mobile network, still the same.  Have you got any idea how to fix it?

Vlodek by Fledgling
  • 174 Views
  • 2 replies
  • 2 likes

Network is red

The network indicator is red. Also, I can't do over the website to check devices settings. Shows that there is no connection to the website.

No internet abroad

Hi! I just arrived in Italy and have no data! SMS and calls are working but data is not, I’m getting 5G but no internet unfortunately 

jgroac by Fledgling
  • 153 Views
  • 1 replies
  • 0 likes

Data

How to cancel an existing data pack, to buy a new  data pack? Thanks

AiVanger by Fledgling
  • 120 Views
  • 1 replies
  • 0 likes

Mobile Roaming in Germany

Hi,Does my sim plan includes mobile roaming in Turkey and Germany?Thanks 

Ka by Fledgling
  • 160 Views
  • 1 replies
  • 0 likes
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