Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32871 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11479 Views
  • 2 replies
  • 4 likes

Best solution Hi

I a'm running aut off the mobile data  is possible to bay for one month any data  ***********

Pavel07 by Fledgling
  • 313 Views
  • 1 replies
  • 0 likes

My phone is going straight to voice mail

I have two mobile phones - work and personal - both with THREE. When i call my personal phone from my work phone, it gets through but when i call my work phone from my personal phone it goes straight to voicemail. I only did the test because i kept g...

ekb by Fledgling
  • 420 Views
  • 2 replies
  • 0 likes

Best solution Simone baldry

What is wrong with you huh, l got 1.9gb enough can’t go online am offline, it’s wrong and lm disabled, profoundly deaf, can’t hear over the phone tried use the live chat to sort it out, live chat not working yeah right really bad lm not happy you ups...

Simone45 by Fledgling
  • 244 Views
  • 1 replies
  • 0 likes

Best solution Using Vodafone's network

My Three phone signal strength has been getting worse and worse to the point it is unusable.   With Three I get zero or a maximum one bar (-120dBm).    The same mast runs Vodafone with which I get a full five bars.    Vodafone/Three keep saying we ca...

TonyR1 by Regular
  • 1483 Views
  • 3 replies
  • 0 likes

WiFi Calling on Eduroam

I'm wondering if anyone else here is experiencing issues with WiFi Calling when connected to the Eduroam WiFi network at University and Hospital sites in the UK? I am unable to make any outbound calls, nor receive any inbound calls. I have missed sev...

adz08 by Fledgling
  • 888 Views
  • 6 replies
  • 0 likes

Poor network

Would anyone from 3 like to explain this? And I dont mean the same old message I get everytime I'm on here, so fed up of being lied too, it's about time for there to be a compensation claim against their terrible service  

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AJ147 by Active
  • 479 Views
  • 2 replies
  • 0 likes

Go roam europe

Hi, I bought an add-on A 7-day Go Roam in Europe pass from Three but it is not activated. Please help? Agustina

Roaming in Turkey

I have an unlimited data plan with go roam Europe and ATW included, it’s an old plan about 9 years old. I came back from Turkey this week without being able to use any roaming. I can’t get past the live chat Bot, or the 333 helpline to gain any info ...

BMd by Fledgling
  • 566 Views
  • 3 replies
  • 0 likes

5g is too slow

Three internet speed has gone down the drain since the merger having problem with the internet speed like only download speed i am getting is 0.5 mbs per second can’t browse takes ages to load anything

S657 by Fledgling
  • 283 Views
  • 1 replies
  • 0 likes

Difficulties to Activate data passport

Can you please help me to add passport data please or can activated from your side please and I am happy to now or take from my account straight away. Thanks 

Benaouda by Fledgling
  • 285 Views
  • 1 replies
  • 0 likes