cancel
Showing results for 
Search instead for 
Did you mean: 

Can't make calls

Stevieag
Fledgling

I have recently stopped being able to make phone calls.

I could and now can't, I'm on an unlimited contract.

I did recently renew my contract if that is part of the issue? Not really what I expected.

Network working fine in all other ways, data good, can receive calls and and can call voicemail.

 

11 REPLIES 11
DaveH
Fledgling

Hello Jonathan, 

The Three coverage checker states "We’ll be switching off a 3G mast here on 30 September 2024" therefore my problem shouldn't coincide with 3G switchover as it hasn't happened yet.  

My phones (I've tried multiple) are Motorola e.g. G7 Power, G6+ and these prefer CDMA. From what I see, Three have CDMA turned off for most of the day, however it occasionally comes back and then my phones work. SMS txts continue to work 100% of the time, it's only making/receiving calls that are broken. I spoke to multiple departments in Three (also via Twitter) and they all say I need VoLTE enabled (which isn't supported by my phones). When I switch to a phone that supports VoLTE everything works fine. My problem is that I can't afford a new phone right now so I've switched to PAYG on EE and my phones now work again. 

Regards

Dave

Marylyn45
Fledgling

Is happening to every number and is say my number doesn’t support this service