Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[Anonymous]

I doubt very much if they’ll let you cancel without penalty but I could be wrong. You raise various issues in your post which can only be resolved by calling customer service and I recommend you do that sooner rather than later.!

[Ayman]

For some reason my service randomly disappears and airplane mode is not even switched on???? Idk what’s going on pls help.

[PeteG]

Hello Ayman.

Welcome to the Three Community. 

The network was experiencing some issues today which was affecting some customers ability to connect. This should be resolved now, and things are slowly returning to normal.

If you're still having issues, it might be worth trying to restart the phone in order to refresh the connection. 

Pete.

[sc1999]

Not wanting to appear rude but this has been going on for 24 hours so why has it taken so long for anything from 3 to appear on the community?

PS. I will be off in 24 days when my contract is up.

[Anonymous]

Before I can make a call of any kind I have to toggle aeroplane mode on  and off. Then do the same again before I can make another call. Crazy! All networks have problems from time to time and nothings perfect but Three is becoming unreliable which is a shame. 

[sc1999]

Which is why I'm off and I won't be going anywhere near O2's community,

[Anonymous]

I do agree with you that more information could have been made available on here. I get that Three don’t want to publicise their downtime but for their customers,info on here or on their website as to when we possibly could expect a resolution would ease customers understandable frustration and also save guys like me jiggling flight mode on and if to see if it makes a difference. And it would be far better than the “apology for inconvenience” route they currently go down.

[Stevieag]

I have recently stopped being able to make phone calls.

I could and now can't, I'm on an unlimited contract.

I did recently renew my contract if that is part of the issue? Not really what I expected.

Network working fine in all other ways, data good, can receive calls and and can call voicemail.

[Maddyshah]

Unable to make calls cambridgeshire since noon today 

[lazbot]

Same issue cannot make calls London E2