I requested a refund on my cash credit on the live chat (I only added cash credit so thst I could buy a data add-on, but when I tried to buy a data add-on with my cash credit it wouldn't let me). They told me I had to call the helpline. So I called the helpline but can't get through to speak to anyone. How am I supposed to get my refund? I'm literally going round in circles and the people on the live chat are not understanding the issue. Absolutely appalling customer service. Any advice?
I'm increasingly feeling like Three is trying to scam people out of money and then provide absolutely no way of getting a complaint resolved...
