Change my data pack

[Asmaa_abdelhady]

I’ve been trying to renew my data pack or changing it to another one but it isn’t going through so I need help with that please.

[JonathanB]

Hi @Asmaa_abdelhady,

Sorry to hear that you've been having trouble renewing a data pack. This is our customer forums, so we won't always be able to provide immediate help with an account issue here. We'd recommend to get in touch if you need hands on help with an account specific issue.

If you're still having trouble applying a data pack, can you let us know a bit more about what error message(s) or issues you're seeing on your My3 or the top up line?

Thanks,
Jonathan