Data Pack Active Yet not enough credit to make call.

Scott18 · ‎15-08-2025

Tried to call a "missed call". Was informed by system "voice" that I didn't have enough credit to make said call and that I had to "top up". That's strange since I have an unused 40Gb Data Pack loaded, with unlimited calls and texts [within the month] The number was a normal UK area code as far as I could see.

JonathanB · ‎18-08-2025

Hi @Scott18,

Did you get a chance to check out my last response, or did you manage to solve this any other way since posting? Please let us know uf you still need any help with this.

Thanks,
Jonathan

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JonathanB · ‎15-08-2025

Hi @Scott18,

That's quite odd. Can you let us know the first 5 digits of the number you were trying to call? That should tell us enough to determine whether it's a chargeable number.

If you test a call to other numbers are they working okay for you?

Thanks,
Jonathan

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