Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Data roaming

Absolutely disgusting that they now charge you £5 a day while you’re abroad! When I picked this network to go with a years back, is was for not being charged while in another country! Now I’m being charged a daily charge this WILL be the last time I’...

issues

I payed for my monthly phone bill on Wednesday £17 and my calls are still not on and I still don’t have internet outside I can’t even send messages on iMessages outside of my house . when I ring 3 it says my payment has already been payed and my call...

Proof of Barring

My phone was recently stolen - I contacted Three via webchat on 1st November 2022 to request Proof of Barring for my insurance claim. I was promised an email with the Proof of Barring within 72 hours. I received nothing so I contacted Three again v...

How can I check my account balance

Good evening sir/ma. How can I check my account on three network using USSD Code or by message.

Using data abroad

So I’m a little confused here, I thought the £2 daily charge allows you to use your UK data allowance? For example I get 100gb per month of which I have 88gb remaining for the next 20 odd days, so plenty right. So I get text messages saying that I am...

Help to cancel

hi i want to cancel my three contract because network very poor and service also very poor. they always send extra amount of bill. i want to stop three service. thanks

Sim use in a mobile router

I can't seem to find out if I can use my sim on a mobile router in my motor home. Ive got unlimited data but using my phone as a hotspot is not ideal.

Underground Wifi - Dropped stations

Recently it appears that Three stopped supporting the Virgin WiFi networks on TFL underground stations, and instead we're meant to use Three_WIFI access points.Unfortunately it appears there are stations in central London where Three no longer offers...

Cell band gone?

I’ve been using 3 broadband with a Huawei B818 for well over 12 months now. All has been well having forced the band selection to band 3 (my mast has both band 20 & 3)Just last week my internet fell over, after some testing it seems band 3 has gone. ...

No internet connection on Mobile data

Hey, I’ve been having this issue for the past 2 weeks ever since coming back from a holiday abroad, internet worked completely fine before the holiday. Mobile roaming is on and connected I can see the 4G/5G symbol on the top of the screen (I’m on a i...