Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 15870 Views
  • 22 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 6101 Views
  • 2 replies
  • 3 likes

Spital Tongues Windmill Court

Anyone in this area having problems with their mobile data signal? Internet speed seems to go up and down. Is it because of my post code ?

tsaim by Fledgling
  • 1014 Views
  • 1 replies
  • 0 likes

Useless customer services need an email to register a complaint

Has anyone got an email address for complaints, as I need to have proof of a registered email being sent before I start an official complaint with ofcom?Feed up with the customer service giving incorrect numbers to sort out 3 pay issue, they caused b...

DASW by Fledgling
  • 1242 Views
  • 1 replies
  • 3 likes

Emergency calls over Wi-Fi when roaming

I’m planning a trip to Italy. The place I’m looking to stay in has no phone reception but it does have Wi-Fi. If I ever needed to make a call to the emergency services, could I do this over Wi-Fi? I understand Three doesn’t support Wi-Fi calling abro...

Izzabee by Fledgling
  • 2638 Views
  • 1 replies
  • 1 likes

Bad reception and no internet in NW10

HiIt has been 4 days now that I have got no internet in NW10. What is going on?Since saturday morning 29/4 all is see is generic "We are fixing and issue in your area" automatically updated every 15 minutes. How much longer is it going to take???

Ed123 by Fledgling
  • 1183 Views
  • 1 replies
  • 0 likes

No signal despite coverage checker

Hi all. I wondered how I complain to 3 about misrepresentation on their coverage map. Does anyone know please? I've tried a couple of routes and nothing has come up. I live in PE28 and the coverage map says excellent 4G. However, I can barely use my ...

Jsand by Fledgling
  • 4411 Views
  • 1 replies
  • 1 likes

Tina

Hello my SIM card is not working anymore ,I mean no body can call me or I’m not become any of massages 

Tina-22 by Fledgling
  • 2218 Views
  • 4 replies
  • 0 likes