Emergency Alert Test
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on 24-04-2023 09:51 AM
Hi Everyone,
We’re aware that a number of customers have not received yesterday's test alert. We’re working closely with the government to understand why and make sure it doesn't happen when the system is in use.
There's been a few threads created about this subject since yesterday, so I'll merge these together under this one.
JonathanB
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on 24-04-2023 02:47 PM
Following the emergency alerts test yesterday, we’ve been working with the government and have identified a technical issue that meant some of our customers didn’t receive the alert. This morning our engineers deployed a fix meaning there will be no issue with future alerts.
There are no plans to run the test again, but Sunday's activity means an issue was identified and in a real emergency we can make sure everyone across the country gets an alert.
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on 23-04-2023 09:24 PM
Why is it Three always to fail?
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on 23-04-2023 05:19 PM
I didn't get it either
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on 23-04-2023 04:44 PM
Of the Seven three phones in our family, NONE sounded the emergency alert. One on GiffGaff did alert ok
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on 23-04-2023 04:41 PM
I didn't get it either on 4G. Typical high value service from three.
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on 23-04-2023 04:20 PM
Myself, partner and daughter all on 3. None of us got the alert.
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on 23-04-2023 04:10 PM
I haven’t got any alarm either 🤷🏻♂️
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on 23-04-2023 04:01 PM
I didn’t get the alert at 3 pm.
Alerts not disabled.
I’m on 5G
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on 23-04-2023 04:04 PM
So 5g is not all it's cracked up to be.
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on 23-04-2023 03:53 PM
I didn't get the alert either and would like to know why. I'm on 3's 4G with one or two bars, but my phone shows "WiFi Call".
Since this was a test I would even more like to know how the government is going to find out about those of us whose phones didn't get the alert and what they might do about it.
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on 23-04-2023 04:33 PM
It seems some phones default to wifi calling when others, like mine, on go to wifi calling when only 3g is available.
