Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Samsung Galaxy A8S Issue

I had to factory reset my phone as my data was simply not working on 3 network. Now my calls are not going through. The call starts as normal but there is no connecting, no sound. I dont have wifi calling on the phone, as I was told to turn that off,...

Cannot Get Replacement Sim / eSim

Upgraded to iPhone 16, setup process failed and I had to reset phone, as a result I now no longer have a sim for my phone thus no data or way of making phone calls. Phoned twice to support now to be told there is a system issue and they cannot send o...

PAC code incorrect

So i’m finally leaving 3. I’ve got my PAC code, given my number and code to my new provider, and it just says ‘recheck this is correct’. It’s definitely correct as i’ve tried multiple times with no luck. Trying to change my numbers as soon as possibl...

Help

Could I know why can't I access X rated websites or some dating sites

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Need help please,for almost a week I have not been able to make calls on my mobile,I can receive them and use text and everything else.Any help would be appreciated,thanks.

How do I transfer my eSIM to my new device

How do i transfer my eSIM to a new device

Phone down again in Swansea, 3 days now. anyone got any ideas why can't make or receive calls.

Unable to make or receive calls thursday 19th Sat 21st and now today 23rd Sept in Swansea. Phone not registering on the network. Anyone else having same issues?

Near zero coverage in Stotfold Hitchin

Near Zero coverage in SG5, Stotfold. Three is not fit for purpose. Cannot wait to get out. Diabolic network.

Reactivating my old phone number

Hi, I have am unable to access my personal accounts as my old phone number has been set up on there. I have set up 2FA on my accounts but as my mobile phone was stolen the only other way to gain access instead of the MA app is the old phone number. ...

Does my contract include free Roaming passes

Hi, I'm on the Adv Sim 100Gb Dat Unlimited, pay monthly. The contract started in July 2023 but have been a customer for years. Can anybody please confirm if I have the free daily Roaming passes as I can't seem to get a definite answer.It mentions val...