Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Roaming v Data Passport in Montenegro

I’m going on holiday to Montenegro and I would like to use my phone for the internet, WhatsApp, FaceTime, etc. is it better to get a Data Passport or Roaming? What is the difference between the two? thanks ian

Best solution Does Roaming need to be switched on when Data Passport is active (whilst outside UK)?

I am currently abroad and have added Data Passport. However, Roaming us currently off, but I am assuming this needs to be on to take advantage of Data Passport. Is this the case?

Unable to change number on iPhone after number ported

My number was ported across yesterday but my iPhone is still registering the original sim no. I can’t manually change it or use iMessages/face time. When I ring out/txt it does show my ported no but my actual phone lists the original sim as my number...

Charged for data roaming I didn’t use

I recently traveled to Canada, upon arriving I received a text message from 3 saying“Hi there, it's Three.Your daily roaming charge is £5.83.This excludes VAT, where it applies.You've now unlocked your UK allowances in our Go Roam In Around the world...

Best solution Data Issue CF64

CF64. Intermittent data last two days. Mobile and Three Home Broadband affected, and both myself and partner having issues. Live in an area with good coverage and 4G/5G is normally excellent Neighbours also affected. This seems to be a local mast iss...

Oppo Can't connect to three WiFi underground

So I just got a new device which is the OPPO find X5 pro and connected the SIM card in the tray and everything was working perfect underground, I'd connect to the WiFi and after a couple confirmations it would sign me in through the SIM cards credent...

Trip to Indonesia charges

Can anyone tell me how much i would be charged a day in Bali for using data?

Purchased Go Roam Europe but not received by email to confirm

Hi there. Been trying to purchase Go Roam for Europe this morning. After actually purchasing it twice because I couldn’t find any info suggesting the order had properly gone through I discovered I have 2 passes, neither of which is active. I came her...

No Mobile Data 4G or even 5G

No matter what I only get 1 bar of connection when using my mobile, always 1 bar no matter if it's 3G, 4G and 5G it's just the same and I get the same reply all the time from Three, cant even change providers as they unknowingly put me on a 24 month ...

Full 4G signal but no data connection in Keswick

Just been to Keswick for a short break and was disappointed to find that despite having a full 4G signal I was unable to get a data connection, probably due to congestion, for the whole of my stay. These mobile providers really need to be held to acc...