Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32871 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11479 Views
  • 2 replies
  • 4 likes

Data roaming

I am going to Germany for a 4 week holiday. What is my best option if I want data? Presuming I will use data every day?I find the offers and packages confusing 

Data roaming not working again

Hi, my son has gone to Spain and yet again his data roaming is not automatically working. He’s had the text to say his go roam pass is active, he’s tried to manually select a network but none work. He’s switched phone on and off, he’s checked his spe...

MM2 by Fledgling
  • 962 Views
  • 2 replies
  • 0 likes

Portrd number not working

Hi, I ported a number from tesco to Vodafone and then 3. I can make calls, get texts use data etc but cannot recieve calls. It says it is an incorrect number. Ive done hours on live chat and nothings worked. Im disabled and i need the phone to be abl...

Gmonk123 by Fledgling
  • 1247 Views
  • 2 replies
  • 0 likes

Poor or no signal in WA5 Warrington

I have been a 3 customer for years and had no issue but over the last week the signal as been either poor or non existent.   I have 3/4 and 4g but I am unable to call out or receive calls.  I have checked the service checker and it states everything ...

ZOB by Fledgling
  • 948 Views
  • 1 replies
  • 0 likes

Pixel Phone will not connect to any data while roaming

I have been with three for over 20 years and up until I bought my current pixel phone I have had no problems when roaming either in Europe or worldwide.However, for the last 2 years I've been unable to get any data signal using my three SIM in any co...

Appalling connectivity in Cumbria

Every time I visit Cumbria I might just as well not take my phone . Connection/ service availability is essentially zero even in the middle of Keswick . Absolutely dreadful, I was with Vodafone previously which was infinitely better . With the merger...

Tmatty by Fledgling
  • 1371 Views
  • 1 replies
  • 0 likes

Help with mobile

I am not too savvy on this as I am a pensioner, I recently moved , not getting broadband installed til 18th July I think . meanwhile I can not use my Mobil. Put more data I. But still not working. Can someone help me. 

Best solution Very poor signal in SA44 ***

Hello All, For the last 2 weeks I have had either no or very poor signal on by Huawei 4G router and when there is signal download speeds are less than 5MB/s. Network status checker has been saying "We are working on a problem in your area" for 2 week...

Network

Hy Javeria here. I am using your network. From yesterday network not working. I opened your mobile application I see you added due 69.90 pounds. And your added 53.44 pounds previous balance. I don’t understand why you add. I using your network from l...