Emergency Alert Test

JonathanB · ‎04-24-2023

Hi Everyone,

We’re aware that a number of customers have not received yesterday's test alert. We’re working closely with the government to understand why and make sure it doesn't happen when the system is in use.

There's been a few threads created about this subject since yesterday, so I'll merge these together under this one.

JonathanB

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JonathanB · ‎04-24-2023

Following the emergency alerts test yesterday, we’ve been working with the government and have identified a technical issue that meant some of our customers didn’t receive the alert. This morning our engineers deployed a fix meaning there will be no issue with future alerts.

There are no plans to run the test again, but Sunday's activity means an issue was identified and in a real emergency we can make sure everyone across the country gets an alert.

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Peter_L · ‎04-23-2023

Why is it Three always to fail?

Ian56 · ‎04-23-2023

I didn't get it either

Hijcf · ‎04-23-2023

Of the Seven three phones in our family, NONE sounded the emergency alert. One on GiffGaff did alert ok

Thebiz75 · ‎04-23-2023

I didn't get it either on 4G. Typical high value service from three.

lcheshire08 · ‎04-23-2023

Myself, partner and daughter all on 3. None of us got the alert.

Peter_L · ‎04-23-2023

I haven’t got any alarm either 🤷🏻‍♂️

Janeybobs · ‎04-23-2023

I didn’t get the alert at 3 pm.

Alerts not disabled.

I’m on 5G

sc1999 · ‎04-23-2023

So 5g is not all it's cracked up to be.

GG189 · ‎04-23-2023

I didn't get the alert either and would like to know why. I'm on 3's 4G with one or two bars, but my phone shows "WiFi Call".

Since this was a test I would even more like to know how the government is going to find out about those of us whose phones didn't get the alert and what they might do about it.

sc1999 · ‎04-23-2023

It seems some phones default to wifi calling when others, like mine, on go to wifi calling when only 3g is available.