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I need to reactivate my SIM card after accidentally cancelling it

Ahmad_Akrami
Fledgling

on ‎07-08-2023 10:08 AM - last edited on ‎07-08-2023 06:43 PM by Community Support Team

on ‎07-08-2023 10:08 AM - last edited on ‎07-08-2023 06:43 PM by Community Support Team

I ordered a new SIM card for my daughter but accidentally canceled my SIM card. My phone number is 07********* and please reactivate it for me as I was meant to order a new SIM card for my daughter as she lost hers and accidentally used my details.

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PeteG
Community Support Team
Community Support Team

on ‎07-08-2023 06:53 PM

on ‎07-08-2023 06:53 PM

Hi, Ahmed. 

Ah, that's not so good. If you've ordered a new SIM on your own account instead of your daughters, your SIM would have been disconnected. There's no way for the team to reconnect the SIM after that happens. Your number will be available on the replacement SIM card when it comes. 

Alternatively, you can pop into a local Three store with photo ID and request a replacement SIM card from there if you'd rather not wait for the delivery. You can also request a replacement SIM for your daughter while you're there too. 

Pete.


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