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Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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Calling issue 23/01/2025 [UPDATED]

Hi everyone,UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently. Today, we also expect ...

DanniD by • Community Support Team
  • 28525 Views
  • 975 replies
  • 2 likes

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by • Community Moderator
  • 11790 Views
  • 19 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by • Community Moderator
  • 3924 Views
  • 2 replies
  • 3 likes

No 4G or 5G

I was in an area yesterday where although the Three coverage checker said there was an excellent 4G and 5G signal the fact is data was non-existent. When I manually switched to 3G all was good. What is going to happen in these areas when 3G is switch...

network error

07********* i currently cannot access internet on my phone this is on my mums account, my number is the number at the start, please could you contact the number on this account with advice, i have tried taking out my sim, connecting to any from of in...

Ctoone87 by • Fledgling
  • 310 Views
  • 1 replies
  • 0 likes

Network

Three network dire in my area , used to be really good , so bad now have three contracts will be moving to another network as soon as contracts expire .

Neil68 by • Fledgling
  • 257 Views
  • 1 replies
  • 0 likes

Personal hotspot not working abroad

So I’m currently in turkey, and I’m trying to connect a device to my mobile to tether my internet, but it’s not allowing the connection? it’s worked many times previously over the years but now it’s no longer working 

DanMorse by • Fledgling
  • 952 Views
  • 1 replies
  • 0 likes

3 network not available since returning from Europe

Myself, my wife and son went travelling around Europe in August for a couple of weeks. We are all on the 3 network, and roaming worked absolutely fine.Since returning, my son's phone (Galaxy S22 Plus) has no signal on the 3 network. He did install an...

Foxholes by • Fledgling
  • 1751 Views
  • 2 replies
  • 0 likes

Network issues

My network connection is so poor.Every time I need a connection, the SIM card always loses its connection.Please fix it…

Best solution Number doesn't exist

Hi, I'm currently in South Africa with roaming set up. When people try calling me from the UK it says my number doesn't exist. This is bad because it's the number on my CV! Any advice? 

nixic by • Fledgling
  • 408 Views
  • 2 replies
  • 0 likes
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