Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Teleport VPN and NordVPN now blocked by Three - is this an IPv6 issue?

My VPNs are ALL now not connecting. ThreeUK appear to have turned on IPv6 and now none will work - this included UniFi Teleport and NordVPN.I have had this issue in the past with an older iPhone and called Three TEN times and on each occasion they pr...

Roaming

Hi Purchased bolt onNo email How do I activate

Best solution Terrible Interent Speed After "Upgrade"

Connectivity and speed dropped completely off for two weeks, status checker said work was ongoing to upgrade network with no time fram at my location (EX20)Now it status checkers says there are no issues with network but my speed has been much reduce...

Sim only contract

Hi, I’ve paid my outstanding bill yesterday that was owed and have no outstanding balances remaining on my account. My bank says the transaction is pending but all my services are turned off? Is this normal?

5g Internet speed

How can tree 's 5g broadband speed be worse than 3g network.Initial it worked great but after the first few months, it started becoming worse to the point now I barely even get 1Mbps. I work from home and this has become a nightmare.

Roaming

Can I use my phone allowance to make calls abroad? (Spain)

12GB data allowance

Hi, I'm a seafarer. We are in USA I need to access data for internet, 3 message me about 12gb data allowance with no extra cost. At first I have 40gb plan Expires on July 17,2024and I have 0.28 on my cash credit for a day I have access to the interne...

Terrible connectivity

I have been having CONSTANT issues with my iphone 14 ever since switching to Three last year. I live in London and will often go days without any kind of connection even though my phone says it has 2 or 3 bars of 4G or even sometimes 5G. I cant use s...

How do i set up my samsung galaxy s24 ultra

How do I set up my samsung galaxy s24 ultra

Best solution Canada and using esim

Hello, visiting Canada will be installing an esim for data. Data roaming off, Wi-Fi calling on. Will be calling uk ( home ) numbers either using WhatsApp or over Wi-Fi. will be calling local ( Canadian numbers ) using Wi-Fi calling. Will I be charged...