I never get signal

[Persie30p]

I replaced my Samsung with a newer version around December 2022. Since then i can never get signal in my "spots" around the house. The 3 shop gave me a new sim, it didnt help. I logged it with 3 as an issue, no help. My husband uses a variant of 3 and has no issues. It has been driving me insane. Whatsapp calls works, Internet works, but people can't hear me on the phone - but I can hear them. I googled again to try and find a solution, to find out turning airplane mode on and off and restarting has helped some. I did this and it worked! Full signal on my sofa. But i cant do this everytime i need to call. What is the fix permanently, short of throwing it out the window??

[sc1999]

Have you spoken with Samsung, there were very helpful when they bricked my phone?

[Persie30p]

Hi no I haven't. They said I would have to take it into a shop. But there aren't any local so I've struggled

But, how can I know if it's a 3 thing or a phone thing? 

[JonathanB]

Hi @Persie30p,

Sorry to hear about this, it sounds really frustrating. Perhaps if your husband doesn't mind you could swap the SIM cards temporarily for your phones, then depending on if the issue follows the SIM, or stays with your phone, you'll have a better indicator of where the problem lies?

Thanks,
Jonathan

[sc1999]

I would telephone Samsung support as they should know if it's a phone issue.