I’ve found a number of posts about this issue last year but none recent, I saw that moderators were investigating and wondered if I could get any help before I go to the ombudsman as three refuse to take any responsibility. I’m mid way through a 2 week holiday to Greece, arrived last Thursday and within an hour got a text saying I’d used all my data roaming allowance. I’ve been unable to use my phone since other than WiFi. Yesterday I rung customer service to be told it could have been used by a maritime network! (I flew and had phone in airplane mode the whole time) I’ve also been billed an extra £45. I can’t tell you how mad I am, I’m a regular traveller and never once had this issue. I raised it as a complaint and was basically told I’ve used it up and nothing they can do other than me pay a fiver a day for the remainder of my holiday. do not believe I’ve used 12gb data plus 45 worth whilst travelling. No one seemed to listen to that, I can’t see how it’s physically possible!! Any advice would be appreciated. They wouldn’t refund the £45 either which just fumed me more, if I knew I’d spent it and actually had some use out of it I’d just own it and pay it.
