data not working abroad

jazna · 2 weeks ago

Hello,

I am currently in Norway and cannot access my data abroad. All calls are going through fine, but data is not working. I am on a 30 gb PAYG (esim) plan, and have only used 5/12 gb for the fair usage limit. I have already tried restarting my phone and manually choosing networks, to no avail. How should I fix this?

JonathanB · 2 weeks ago

Hi @jazna,

I'm sorry to hear that you're experiencing these issues. Assuming Data Roaming is enabled in your settings, and you've tested all the available networks manually, I'd recommend to check with customer services that there's no bars or restrictions on your account.

Thanks,
Jonathan

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