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on 11-20-2023 07:03 PM
Years and years of paying to have poor to no signal regardless of which part of the country I'm in (Scotland, Yorkshire, Wales, Midlands, London, Kent) across many different types of phones. Data signal is so so bad. Especially in London. My page is struggling to load even now (for a simple forum). I've called so many times and had silly offers like "we'll reduce £2 off your bill", "have you tried resetting/wiping your phone?", "We're sorry, we value you, turn off data then on again." "Have you tried turning 5G off?".
The signal when calling is also so bad, I frequently get told people can't hear me.
Three is such an awful network, the only reason I was staying is because I have been on the same network for over 11 years. But its time for me to switch now. Terrible network.
a month ago
A year on, exactly the same for me - four counties, three addresses - same issue. Mobile internet rarely works wherever I live or work. As soon as I turn off WiFi I noticed had bad the signal crap. The cheeky prats also get very annoyed if you don't pay them for the terrible service as well.
a month ago
Hey there,
Ah, that's not so good.
Have you had a look at the expected Coverage Checker for these areas? As well as our Network Status Checker for any known issues or work going on that could be impacting you.
How long have you had your current SIM card? Can I also check the make/model of your device, please?
Keen to help,
Kate
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a month ago
Went through all that in the local 3 shop. Useless
4 weeks ago
Hey @Clive1664,
I'm sorry to hear that.
Can you give me a bit more information on the issues you're experiencing, please?
Is this a mobile data issue?
Have you checked out our Network Status Checker for the area?
How long have you had your current SIM?
Are you noticing issues everywhere or in certain areas?
Thanks,
Kate
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on 10-22-2024 12:50 PM
Not sure how true this is, and perhaps someone else more knowledgeable than I can confirm this, but I've been told that with the roll-out of 5G over the last couple of years, 3G cell towers are being decommissioned leaving areas that aren't covered by 5G more susceptible to poor network coverage. So previously, if you weren't able to obtain a 4G connection, it would resolve to a lower bandwidth signal on 3G. This is because 5G uses shorter radio waves than its predecessors - 4G & 3G. This also means the range of this radio signal doesn't travel as far, so while 5G is great if you're near a 5G cell tower, generally in this country, and with three mobile, it's just #!@%
I've been with three mobile since 2014. Back then and up until 2020, it was great, never had a problem. However, I've noticed a massive negative change in the reception, and I can only conclude this is down to recent infrastructure changes. My partner is on EE with the same phone, and her coverage seems significantly better than mine, so once my contract is up, after a decade as three mobile customer, I'm definitely switching. I realise that my experience with three mobile is subjective based on my location, but generally I think the sentiment is if you're experiencing poor coverage, researching local service quality and possibly switching to a carrier with better coverage in your area is a sound approach. Three mobile just isn't working for me anymore.
3 weeks ago
You've summed up the problem very well. I've had the same issues and excuses from 3. Once this contract is over I'll be leaving them as well. What's the point of them giving me a cheap deal when I can't actually get a signal or use my phone.
on 10-21-2024 09:28 PM
I was foolish enough to also change to three network,I can honestly say it's terrible Evan after all these years it's still atrocious,after my contracts end in march next year wild horses won't keep me with them
on 10-22-2024 11:28 AM
Hey @Jude666,
Welcome to the Three Community.
I'm sorry to hear you've been disappointed since joining the network. Are the issues you're experiencing with coverage in your area, or everywhere in general? Have you reached out to our Customer Service team to look into the issues you've had, at all?
Thanks,
Kate
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on 10-05-2024 08:20 PM
3 network you need to resolve this immediately. You can’t leave thousands of customer are being left with the same issue. We are not getting any improvement and scammers are playing on the notoriety of 3’s poor service