Issue calling call centres

[SAM5]

For months I have had an issue making outgoing calls to call centres. I can call a regular number with no issues, I can receive a call from anyone and anywhere with no issue but whenever I call somewhere that I have to use 'press 1' etc when the person answers the call it seems to drop in and out of signal.

E.g. I call the doctors, press 1 for reception and when they answer they can only hear parts of what I'm saying, if they call me back its clear and no issues

I call my energy supplier, press a number for a particular department and when they answer they can only hear part of what I'm saying.

The trouble with this is I tried to call the police, hospitals anywhere and I know they cannot hear what im trying to tell them and if they call me back its fine but not everyone can or will agree to call me back and then I'm left with no way to contact them.

What on earth is the issue?! My husband has the sane model phone on the same network bought at the same time and he has never had any problems.

[JonathanB]

Hey @SAM5,

This sounds really frustrating. I've not seen this precise issue before, but if your husband has the same phone on Three too, then it must not be a universal issue. I'd recommend narrowing down whether the issue is with your SIM/Account or with the phone.

If you swap the SIM cards between the two phones and test if the problem follows your SIM, or stays with your phone, this should hopefully help confirm which has the problem.

Let me know if you're able to try that, and if it helps narrow things down!

Thanks,
Jonathan

[SAM5]

Thank you, I'll try that out and see what happens