I am writing regarding an ongoing issue I have encountered since porting my number from Lycamobile to Three. I have not been receiving the necessary codes (such as verification codes or other essential service-related codes) after the porting process, which is significantly impacting my ability to use services effectively.
Furthermore, I have reached out to Three’s call centre multiple times to seek assistance with this issue, but unfortunately, I have received little to no support or resolution from the team. This lack of assistance and communication is highly frustrating, especially considering the urgency of the matter.
I kindly request that they investigate this issue and provide a resolution as soon as possible. I would appreciate an update on the status of the porting process and guidance on how to resolve the issue of not receiving the codes. Additionally, I expect better support and a more effective response from your customer service team.
They are happy not to treat this as a priority and I am not sure when this issue will be resolved
