Hello, Cereena.
Welcome to the Three Community.
It sounds like a frustrating issue to have. the Service Check tool might be able to shine some light on what's going on if it's being caused by something on the network. If that doesn't give any answers, I'd recommend reaching out to the Support Team in order to have them look into the issue in more depth for you.
Pete.
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
