Network – Get support for network related queries

Calling issue 23/01/2025 [UPDATED]

Hi everyone,UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently. Today, we also expect ...

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Daily communication

For about 2 months I get what I think is a text every morning telling me there us an important message from my provider and to switch my phone on to read it. I cannot find it anywhere so have no idea what it is about and I can delete it. Anybody know...

Can only make wifi calls

Hi there. About a month ago my note 20 could not connect to the Internet on mobile data and also stopped making calls or texts unless I am connected to WiFi. All incoming calls go to my answering machine and I do not get any notifications. Also when...

Playstation Network Not signing in

Playstation Network Sign in on PlayStation 5 not working. Tried on multiple Three 5g hubs and multiple playstation 5s in the household. I have attempted every possible solution.This seems to a problem on the hub end.

Best solution PlayStation network won’t sign in on hub

Hi, feel like I’m hitting my head against a brick wall with support. Had the 5g home hub for 2 months and no issues (only get 4g though in my area), suddenly today PlayStation won’t sign into my account. Initially thought ps network is down, no one e...

Unable to receive calls or texts

I recently ported my number from Lyca to Three. Unfortunately since then I am unable to receive calls or texts, can make and send them though. People who call me receive a message stating number called not recognised, however the number does show cor...

Rubbish speed 4g broadband

I've just swapped from Virgin broadband to three but the speed is approx 5-15! Very slow and not working at all this morning. Will this improve? If not I'll have to go back to Virgin?

Changed my renewal £20 SIM plan to £6 SIM plan but still stays £20 SIM plan

Hi I'm currently away on a holiday so I'm unable to get in touch with 3 customer services. Around 2 weeks ago I got a letter home of SIM plan renewal which had jumped to £25, was only paying £6 last year. Immediately I decided to request PAC code and...

Is there any way to find out when 5G might be coming to my area?

I'd love to know if 5G is coming to my area anytime soon. Is there anywhere that I can find out if/when it might be planned?

Leeds Mast maintenance taking over 4 months (mobile broadband is not working)

So I have the 5g mobile broadband and I am so so sick of it being the worst thing ever due to the mast maintenance. I called back in OCTOBER and they said it would be done within 2 months MAX and its now been four and the wifi is basically un usable!...

Billing

Hello I would like to pay my bill but I’m not receiving a text message to log in to my account