Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32338 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11343 Views
  • 2 replies
  • 4 likes

Contact number

Can u please share customer service number for three network? thanks

Yelmahr by Fledgling
  • 2462 Views
  • 2 replies
  • 0 likes

Caller Id

Hi Everyone hope fine i am currently in india i cant able to hide my caller id and i do off rest network settings and shutoff many but its show my number hide my id cant work Kindly help 

Gsh12 by Fledgling
  • 2846 Views
  • 2 replies
  • 0 likes

tito

I started a new contract with three and was told three months free, but I got a bill after just two weeks. What sort of company is this? 

Tito by Fledgling
  • 1506 Views
  • 2 replies
  • 0 likes

Voicemail greeting

I have recently got a new phone and contract with Three. I have brought my old number with me. When trying to access my voicemail it won’t let me listen to any messages until I record a personal greeting but I don’t want to?How can I access my voicem...

SJade by Fledgling
  • 3213 Views
  • 1 replies
  • 0 likes

5G modem now only giving 4g speed

I have a three 5G modem (Zyxel N5103E), which used to give me very fast speed up to 700 or 800 Mb/s, but now the most I get is about 100 Mb/s. In the broadband/cellular band settings, when the NR5G-SA 5G band is selected there is no internet. The aut...

Ehod24 by Fledgling
  • 1174 Views
  • 1 replies
  • 0 likes

Go roam not working

Hi there, before going to Poland I contacted support and asked to rise my spending cap and was promised that my data roaming will work.Instead, I got stuck in the middle of nowhere at -7 in the midnight unable to find my Airbnb address. Nice Polish p...

I'm not receiving text messages or OTPs

Hello Three Community,I'm having terrible experience with three from the past 4 months. So here is my issue in detail:I joined Three in the first week of October 2023, I switched from Lebara PAYG to Three Pay Monthly, and everything was good the swit...

prah_s33 by Fledgling
  • 11491 Views
  • 1 replies
  • 0 likes

My Virgin Media Landline wont connect to my 3 mobile phone

My Virgin Media Landline wont connect to my 3 mobile phone just says my mobile is unavailable leave a message. Works perfectly ok with all other mobile networks. Have talked to Virgin Media they say its routing ok but something at the 3 end is blocki...

Hotrod by Fledgling
  • 7801 Views
  • 11 replies
  • 0 likes