Mr Jaime

[jaime]

I hope this message finds you well. I am writing to express my concern regarding the quality of the mobile network service I have been experiencing for the past two weeks.

I have been a loyal customer of your services for quite some time now and have always appreciated the reliable and high-quality service. However, recently, I have noticed a significant drop in the network quality. The signal strength has been extremely low, causing disruptions in my daily communications and internet usage.

This issue has been persistent for the past two weeks, and it is causing considerable inconvenience. I rely heavily on your network for both personal and professional communications, and this ongoing issue is affecting my routine activities.

Could you please look into this matter urgently and provide an explanation for this sudden drop in service quality? Also, I would appreciate it if you could inform me about any steps that are being taken to resolve this issue.

Thank you for your prompt attention to this matter. I look forward to your response and a swift resolution to this problem.

[JonathanB]

Hi @jaime,

I'm sorry to hear that you've been experiencing issues with the network in your area lately. You've posted to Three's Customer Community forum rather than contacting our customer services, so most people responding here are your fellow customers.

If you need help with checking into a local network issue, the best place to check first is our Network Status Checker. This will let you know if there's any local network issues, or planned work we're aware of that could be affecting your connection.

If you're still experiencing issues please let us know and we'll do our best to point you to more help.

Thanks,
Jonathan