Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Connection issue

Hi, Hope you are well. Does anyone know that why I cannot connect to my Telegram and WhatsApp with my data? Is something wrong with my phone? Thanks

Terrible service and defective iPhone 13

I ordered an iPhone 13 on the Advanced Data Plan for 100GB of data at £43 monthly. I paid the £30 upfront fee and the iPhone was delivered to me on Wednesday. I put the Sim into the phone on Thursday but discovered nor only had the back glass of the ...

Phone network dropping calls

New customer, after 4 minutes the 3 network just drops the call. You can phone back immediately, but same again 4 minutes and 3 network drops the call again. At least the network is consistent! Anyone got any ideas?

my nearest mast seems to be blocking my portable mifi from connecting to 3.

Hi,Newbie here. I recently migrated from smarty to 3, and when i had smarty one of the the mobile wifi devices i have, connected to the mast at 5g or lte speeds. Anyhoo i was unwell and wasn't using it much and then a good 3 deal came along and i pop...

Pay as you go USA

Hi I'm needing some advice please regarding using 3 payg sim in USA I'm not to bothered about the calls but would like to be able to access the internet, I did look on the 3 website but it seemed to refer to a monthly contract, and I am happy PAYG.

Apple Watch pairing plan

Hi, Three was offering an introductory offer of 6 months free Apple Watch pairing plan, then £7 from month 7, does anyone know if this offer is still available?

The network has been beyond diabolical for the last 2 weeks in West Lothian

Been with 3 for over 15 years, have 2 mobile contracts and a broadband contract, I've never known it to be as bad as it has in the West Lothian area the last 2 weeks, first of all at my work in the ****5ep area, zero signal virtually all day every d...

Best solution My 3 app is not showing anything

Hello there,I am a new 3 user and have registered in my 3 app. After logging in, all the information about how many gigabytes, minutes and SMS left is missing - the slots are simply empty.Though, the option to upgrade to note expensive contract is th...

Number transfer to three

My number has it been ported to three fro O2 yet

Best solution Three Voicemail - how do you manage to have a standard greeting?

When using voicemail Three's standard message is "447... is not available". When I called voicemail for the first time it made me record my name. I don’t really want my name or a personalised greeting I just want the standard default network automate...