Network Issues - 01/12/2023

[JonathanB]

Hi Everyone,

A number of customers may be experiencing issues with our network. We are aware of what the issue is and our engineers are working to fix it as soon as possible. We apologise for any inconvenience caused.

Hopefully this will be resolved soon, please refrain from starting new threads about network issues in the meantime, I expect this will be the same issue in most cases and the service will be restored as soon as possible.

All the new threads created about this today will be merged onto this one so that we can update you all accordingly.

Thanks,
Jonathan

**Update 02/12/2023 1125**

Following yesterday’s network issue the majority of services have been restored.

We’re still seeing a small number of customers not connecting correctly to our network and our engineers are working to fully fix this.

We apologise for any inconvenience caused.

**Update 02/12/2023 1630**

Following yesterday’s network issue services have now been fully restored. If anyone is still having an issue, they should fully restart their device to reconnect to our network. We apologise for any inconvenience caused.

[Anonymous]

I’m guessing you’ve tried restarting your device?? Other than that;account issues,check Three status page. Failing all that I can only redirect you back to customer service. 

[Bagyra]

I had no internet or signal for past 2 days, missed few important calls, if you can't provide service, why should I pay for it?

[Anonymous]

This is a customer forum not customer service! Rather than postulate about your problem I’d suggest you call 333 or start a live chat via the Three website to get said problem sorted.

[Geluk]

and input your postcode into "3's"network coverage page.

[Higherground]

5G Broadband is offline since 3pm yesterday (1st Dec Newcastle area). Other than what I’ve been able to find out on X, there hasn’t been a peep out of Three to explain what the hell is happening. No text, no email, nothing! Disgraceful!

Unsuccessfully tried resetting the hub which no longer recognises a SIM card being installed!

[Garethprice906]

Yes I agree I suffer with mental health an this is really affecting me .also can't earn money every HR it's down .they've even took live chat down although it's useless anyway

[Chrono66]

WiFi still down since Thursday, it's now Sunday morning. No help, no information, no hope of resolution. Non-existent customer service and huge disruption to us.

[Geluk]

"3" don't control your wifi; that's for you to sort out between your device + your router.

[Pooks]

Sunday afternoon and no broadband since Friday. No information on when the service will be restored. Recently signed a new contract with 3 and now regretting it

[Anonymous]

Try restarting your device.