No 5g broadband for 6 days

[Alankb]

I have 5g broadband for streaming TV but for 6 days now it hasn’t worked.  It’s been working fine for 5 months but I’m told they’re ’upgrading’ the local mast.  I’ve been quoted 3 dates for it to be fixed but it’s still not working after 6 days.  Are they stringing me along or just plain incompetent?

[Alankb · Accepted solution]

There’s a network outage.  Latest is that they have a ‘complex’ problem and it may take a week or 2 to fix!  They’ve agreed to cancel my 2 year contract, cancel subscription charges for this month and cancel service from the 30th.  I’ve had to sort out service from a different provider but at least we’ll have service!  Lesson learned.

[clivejo]

Glad you got a resolution you are happy about and hope the different provider can provide the service you were getting from Three. 

From my own experience with Three, it's great when it works but when things go wrong or stop working it is a nightmare!

Did they say what to do with the 5G router they provided? 

[Paddiewack]

Well at least you can move on now. I wish you well. 

[clivejo]

Probably bit of both!  A day becomes 3 days, which becomes 7 days, then another 7 days, then another 7 days.  They promise to call you back and don't.  When you get in contact they make up another non-sense fob off and tell you to wait more time, until someone at Three does something to fix it or you leave.

What is the Network Status Checker saying for your postcode?  

https://www.three.co.uk/support/network-and-coverage/coverage?tab=2

[Paddiewack]

You remind me of Jackanory with your embellishments and bandwagon jumping.