No Mobile Data

[PaulRH]

Hi,

I suddenly lost internet access on mobile. I have tried everything including a full factory reset.

I even tried the sim in 2 other phones & got the same problem. I contacted 3 via chat & they sent a new sim. This worked for about 2 days then it stopped again. I was on chat with 3 last night for over 2 hours trying every solution they had. Nothing worked.

I have 2 bars of 5G showing on my mobile but still have no internet access. I asked if there was a block my account even though I haven't missed a bill payment. They say there is nothing showing on my account, so everything should work.

The tech help has given up & passed it on for further help. I was told it might be up to 7 days before 3 gets back to me.

Anyone else had this problem & how was it fixed?

[sc1999]

I have to ask the silly question but is mobile data turned on on your phone?

[PaulRH]

Yes it is. It was the first thing I checked.

Also, when mobile data is switched off, the 4G or 5G indicator disappears off the screen (I've just checked).

[Mamcleod]

Same problem, any help would be great 

[sc1999]

Bars on your phone show signal strength but not available data bandwidth.  You can have one without the other.

[james-90]

Did anyone get a resolution to this? I haven't got anywhere with 3 aside from your account is active.

Tried every workaround with toogling each setting and resetting the network settings.

I swapped over my SIM into a different phone and have the same issue - so it has to be 3 or the SIM card itself.|

So frustrating!

[PaulRH]

Update after 4 months!!!

Still nothing is working. I have now changed to an e-sim and still have the same problem. I told 3 that it has to be an account problem. All they did is "re-set" my account, which resulted in a complete signal loss for a few minutes & then 3 never called me back to see if it had worked.

I have now bought a data only sim from another company (this uses the 3 network!) I'm using this for my data (so no problems with my phone) and the e-sim for my calls. 

I tried to get my PUK code to get away from 3 but the T & C's say I have to pay the balance of my contract (Sim only 100GB per month -  24 months) before I will get this. So I'm Stuck until next March. Paying for something I'm not getting.

I've been a customer for maybe 10 years, so I'm giving 3 every opportunity to fix this before I leave for good.

They sent me survey a few days after my last call. They got 1's & 0's and a lengthy response as the why the low score. That was 2 weeks ago & still no reply.

[JonathanB]

Hi @PaulRH,

That's really disappointing to hear this still hasn't been resolved for you. I've sent you some info to link you in with some colleagues that can take a closer look into these issues.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan