Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 34408 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11962 Views
  • 2 replies
  • 4 likes

Hello

hello. I am unable to make calls from my phone since yesterday. They saying that service does not now exist to this number

Not able to make calls

For a few days now, everytime I am trying to call someone, it takes ages for the call to connect if at all. Its so frustrating. I had a message pop up call forwarding but I never changed the settings. Other people I know are having the same problem.....

LD by Fledgling
  • 1975 Views
  • 2 replies
  • 0 likes

Louis

Hi,   I live in the BN10 area of East Sussex. Data over 3's  4G / 5G network in this area has been dramatically impacted after the storm in early November. Our whole family rely on 3 for both calls and in particular data.One member has been without w...

Beefy by Fledgling
  • 1334 Views
  • 1 replies
  • 0 likes

Recurring daily roaming charges despite go Roam pass

There’s a previous thread where a bunch of us connected regarding roaming charges occurring during visits to various countries despite roaming being switched off: https://community.three.co.uk/t5/Network/Roaming-charges-whilst-data-roaming-turned-off...

atommyk by Active
  • 5369 Views
  • 1 replies
  • 0 likes

No service No pay bill

This company is a joke. I have complained serval times about the signal from three and was told to use my WiFi to update my phone. At the start of the conversation I was informed that the service was fine, but and hour and a half later I was offered ...

Tanaran by Fledgling
  • 2919 Views
  • 3 replies
  • 0 likes

PAC error

HiI recently took a contact out with three on the 23.11. 23. I requested my PAC code and done all I was meant to and my number was not transferred. I have called your team several times and chatted online and they have said there is an error. I have ...

no mobile internet, loss of credit

I'm a Pay as you go customer Last Friday lost internet connection now I can only get the 3 network home page and all my credit has disappeared..what's going on I'm a jobseeker and I can't access my emails what the he'll is going on !

Merlyn by Fledgling
  • 1145 Views
  • 1 replies
  • 0 likes

Voicemail Restricted

My voicemail has been restricted and I have contacted the Chat Team several times and also been into the store and nobody seems to be able to resolve it, can you help? 

Anonymous by Not applicable
  • 1197 Views
  • 1 replies
  • 0 likes