Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32576 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11392 Views
  • 2 replies
  • 4 likes

Was anyone else forced to 'downgrade' their contract last year?

I was on the same pay-montly contract with Three for years; then, last year, I was forced to change my contract and downgrade. With threats of quadrupling the price automatically if I didn't choose a downgrade.The tiny print and lack of transparency ...

Issthu by Regular
  • 1175 Views
  • 1 replies
  • 0 likes

voicemail how to delete old message

Can somebody explain how you delete old voicemail message in voicemail and listen to more than one message when you have more than one message I chatted to a 3 mobile agent who didn’t resolve this and its driving me Nuts !

Issue porting number to 3

I received a text from 3 on Friday telling me that my number would be ported on Monday. I can dial out and the number shows correctly. My number now also shows correctly in Contacts. I can't receive texts or calls. When calling my number I get 'this ...

Network

I want to top up using a data pack it won’t let me 

Problems buying data add on

I am currently trying to purchase a new add on. My current add on has two weeks left but I am Almost out of data so I need to buy a new one. I had cash credit to convert to a data add on. But every time I try to add one it says “Sorry, you can only h...

Bryony by Fledgling
  • 7866 Views
  • 6 replies
  • 0 likes

Best solution Replace/transfer eSIM whilst abroad.

I am thinking of swapping my physical SIM for an eSIM.If I were to break or lose my phone abroad, is it possible to transfer the eSIM to a different phone whilst still abroad? I was reading on an O2 forum that for O2 the eSIM needs to activated in th...

andy12 by Regular
  • 24173 Views
  • 29 replies
  • 0 likes

5g ZTE Router

Hellotrying to find a way to connect to my ZTE MC801 router remotely ie away from home.does anyone have any guidance or experience on how to do this?cheers 

Sim Activ

Hi Team,Can you please assist with the activation of new number 

LKD by Fledgling
  • 1316 Views
  • 1 replies
  • 0 likes