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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by • Community Moderator
  • 6673 Views
  • 11 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by • Community Moderator
  • 3475 Views
  • 2 replies
  • 3 likes

I get worse data speeds than my wife - new sim?

HiI have an iPhone X and the sim in it is years old. My wife has an iPhone XR. We are both on ThreeI often struggle to get data to work especially when on 4g. It shows 4g at the top and is connected but I can't do anything. My wife on her phone right...

Poor network coverage

Has anybody noticed 3 network coverage is getting worse,it's never been the best indoors,but now it's almost as bad outside,very limited Internet & speed is appalling,getting to the stage that I need a more dependable network 

Bennmark by • Fledgling
  • 18967 Views
  • 16 replies
  • 23 likes

Signal dropping in ME5

Been a 3 customer for many years here and although I've been informed (by 3) there's a transmitter at Bluebell Hill (1.5 miles away) the signal here is still really poor. 

Paul by • Fledgling
  • 976 Views
  • 1 replies
  • 0 likes

Customer service lied to me

I landed in Turkey recently and desperately tried to get a data passport.It took ages to get it sorted and when I finally get it sorted the agent told me categorically I wouldn't get charged for my data usage up to that point as he understood it woul...

Network problems

3 is a great network as far as I’m concerned, but I know people who left three due to their experiences with network failures and reception issues. This has been ongoing for years now. What will 3 be doing about this?. 

Bsure by • Regular
  • 2540 Views
  • 4 replies
  • 1 likes

Stop the 3G switch off

I have had no end of trouble with my 4G service on my so called home broadband either going off completely or dropping to 3G. There has been no further areas upgraded to 5G within 30 miles so that is never coming. You need to stop the 3G switch off i...

Biobob by • Fledgling
  • 2342 Views
  • 3 replies
  • 1 likes

Underground wifi

I am unable to connect to Wi-Fi on underground I am using iphone11 pro

Tuns by • Fledgling
  • 7745 Views
  • 5 replies
  • 0 likes

Can’t use phone abroad

Hi, my phone isn’t working abroad and spend cap isn’t working or showing on the app or web so I can’t see if that’s the issue. None of your operators are available either and not having a phone as a single girl travelling on her own is nothing short ...

I cannot use my phone abroad

I have an iPhone 13 and cannot use it in Canary Islands. I have a pay monthly plan but cannot get anything!  Data roaming is turned on. Do I need anything else? Cannot get through on app or telephone or live chat

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