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No network signal
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on 11-08-2024 06:57 PM
I’ve had no signal for 2 days when at home or my local area it seems as soon as I leave my estate it comes back in with 3 for my mobile and can’t make calls due to this and we’re with 3 5g broadband also and it keeps going off and really slow, is anyone else having issues as when I do the network check online it’s saying that there isn’t any problems in my area.
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on 11-09-2024 09:51 AM
Hi, Amyma.
Welcome to the Three Community.
That's not great to hear. It sounds like something must be going on locally if you have both your phone and broadband affected. I'm not sure why the Service Status page wouldn't show the details relating to the issue though.
jr0 suggested restarting your devices if you hadn't already, can you confirm if that's something you've tried already?
Pete.
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
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on 11-10-2024 03:50 PM
Yes we have tried that starting the device multiple times we’re now on day 4 of no signal on our phones while at home we only get signal once we leave our estate and our broadband currently has a download speed of 7 when it actually comes on. I’ve rang 3 multiple times now and still no further forward we’ve never had any issues like this in the past
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on 11-10-2024 07:47 PM
Having the exact same issue last 4 days as well, total network blackout in and around our house, leave my estate and comes back online. I'm in Newcastle upon Tyne.
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on 11-11-2024 08:04 PM
Kingston Park or Great Park?
been down since Thursday at 12.30.
I have done the research for Three - it’s mast ID 2143 and it’s on the Airport Industrial Estate.
no one in Kingston Park, Fawdon or Great Park can get a connection, not even phone calls.
I have four SIM cards through three including home broadband and nothing has worked since Thursday.
phoned Three, Indian call centre and they just say, no issue, reset your phone.
funny I can drive a mile or so and be on 5G on the same device.
been with three for 25 years and no real issues until now, but seems no easy fix and Three are not bothered.
looks like I will have to leave.
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11-11-2024 11:37 PM - edited 11-11-2024 11:46 PM
Bottom end of Kenton not to far from Tesco Bridge into Kingston Park. I can actually see the top of that mast from house. Same issue complete black out at my house with my mobile broadband, used it for about 6 years now with not really any issues, if it's not fixed within next couple of days I'm going to have to switch networks unfortunately.
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on 11-12-2024 10:02 AM
Yep, still down.
resigned that this won’t be fixed until an engineer works on the mast and resets it, but as Three don’t see a fault, don’t expect anything soon
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11-12-2024 01:27 PM - edited 11-12-2024 01:28 PM
Yeah I've canceled my three plan today and switched to another network. My family couldn't deal with no WiFi any longer. It's a shame because three offers a better deal, may come back in the future if it's fixed.
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11-12-2024 08:34 PM - edited 11-12-2024 08:42 PM
Getting close to this option now.
Another day and still no connection, phone works fine in Jesmond, during work but I get home to the Kingston Park NE3 postcode and nothing.
The joke, Three tried to call me today at 19.00 and lasted three seconds before being cut off. No number to call back and no attempt by Three to call back.
So there's no way for Three to call me to discuss the issue as they cannot get through.
Sixth day of being disconnected and as I have a Three WiFi home broadband router, I cannot buy another sim as the router is locked to three.
Family are really giving me real grief as it's a total data blackout and my wife is suppose to work from home.
Three have offered 7 days line rental refund, a whole £4 per account... whoop.
I have Provided the exact mast info, please just send an engineer to Tesco Kingston Park with a Three phone and see if they can get a signal?
I will even pay for a Gregg's sausage roll...
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on 11-08-2024 08:34 PM
Have you tried restarting phone and 5G broadband router?
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on 11-11-2024 08:07 PM
This type of comment doesn’t really help, most people are not stupid, reset is tried first, along with checking on latest firmware and resetting network settings.
fact you can drive to next nearest mast and get 5G shows the issue is with Three and the mast for the area.
no internet, no phone calls.
I have elderly parents who may be trying to ring me and I cannot use any phone in the house as all are on three.
