No network signal

[Amyma]

I’ve had no signal for 2 days when at home or my local area it seems as soon as I leave my estate it comes back in with 3 for my mobile and can’t make calls due to this and we’re with 3 5g broadband also and it keeps going off and really slow, is anyone else having issues as when I do the network check online it’s saying that there isn’t any problems in my area.

[mercuteio]

Goodness me, I am so glad to find this thread! I've spent the last three days on wifi calls to 3 customer services, had my SIM card replaced and then been on to Apple's phone support and in-store support trying to work out if it was my device. When I went into the Apple Store I found myself saying "honestly, there hasn't been any signal for days" despite my phone appearing to have full 4G signal in the Metrocentre. I then tried to explain that it was 3 who suggested I get my device checked as their systems say that everything is working normally in the area. 

I can't believe that @Basherwalls has identified Mast ID 2143 specifically, and yet when I've called up to ask if there are any issues with the network they've said everything is fine! Wtaf?!

@Basherwalls how did you actually identify this as the problem? I don't know if I'd even know what a mast looks like, let alone be able to identify one which is defective and supplying our area!

@KateS are there any updates on this issue? Has Mast ID 2143 been confirmed as the cause of the problem, and is there a plan and timeframe for when this will be fixed? 

[KateS]

Hi all,

For anyone in the NE area impacted by network issues, our team are aware of this. It's currently under investigation as we speak and I'll post any updates here. 

I'm sorry for the disruption,
Kate

[Basherwalls]

Another day...

Now nearing a week of zero connection on Three at Kingston Park area = NE32XF postcode to be exact.

It's the whole of Kingston Park and nearby areas affected, but seems only on Three.

No Data and unforgivable that there's no phone connection for calls. What do we do in case of emergencies with elderly parents trying to contact us?

Drive out of Kingston Park and back to full 5G.

I used to get 350mb connection for last two years on 5g up until last Thursday and now nothing.

House hasn't moved, phone works everywhere else, so it's a mast or Three issue.

Service checker is a waste as its showing all is excellent, but I can assure you it's not.

Deadline has been set on my four accounts...

If I still have no connection on Friday, it's time to request Pac codes and leave Three.

Shame as I have been a customer since 2004 but I just cannot continue with their clear lack of interest in repairing or declaring there's an issue on their website.

No repair should take a week, unless the mast has snapped in high winds.

It's mast ID2143 but no one at three are bothered about the details when you ring them.

[PeteG]

Hi, Amyma. 

Welcome to the Three Community. 

That's not great to hear. It sounds like something must be going on locally if you have both your phone and broadband affected. I'm not sure why the Service Status page wouldn't show the details relating to the issue though. 

jr0 suggested restarting your devices if you hadn't already, can you confirm if that's something you've tried already? 

Pete. 

[Amyma]

Yes we have tried that starting the device multiple times we’re now on day 4 of no signal on our phones while at home we only get signal once we leave our estate and our broadband currently has a download speed of 7 when it actually comes on. I’ve rang 3 multiple times now and still no further forward we’ve never had any issues like this in the past 

[Dex101]

Having the exact same issue last 4 days as well, total network blackout in and around our house, leave my estate and comes back online. I'm in Newcastle upon Tyne. 

[Basherwalls]

Kingston Park or Great Park?

been down since Thursday at 12.30.

I have done the research for Three - it’s mast ID 2143 and it’s on the Airport Industrial Estate.

no one in Kingston Park, Fawdon or Great Park can get a connection, not even phone calls.

I have four SIM cards through three including home broadband and nothing has worked since Thursday.

phoned Three, Indian call centre and they just say, no issue, reset your phone.

funny I can drive a mile or so and be on 5G on the same device.

been with three for 25 years and no real issues until now, but seems no easy fix and Three are not bothered.

looks like I will have to leave.

[Dex101]

Bottom end of Kenton not to far from Tesco Bridge into Kingston Park. I can actually see the top of that mast from house. Same issue complete black out at my house with my mobile broadband, used it for about 6 years now with not really any issues, if it's not fixed within next couple of days I'm going to have to switch networks unfortunately. 

[Basherwalls]

Yep, still down.

resigned that this won’t be fixed until an engineer works on the mast and resets it, but as Three don’t see a fault, don’t expect anything soon