4 weeks ago
I’ve had no signal for 2 days when at home or my local area it seems as soon as I leave my estate it comes back in with 3 for my mobile and can’t make calls due to this and we’re with 3 5g broadband also and it keeps going off and really slow, is anyone else having issues as when I do the network check online it’s saying that there isn’t any problems in my area.
3 weeks ago
Hi all,
For anyone in the NE area impacted by network issues, our team are aware of this. It's currently under investigation as we speak and I'll post any updates here.
I'm sorry for the disruption,
Kate
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2 weeks ago
Still no 5G 7am this morning , whats happening , total farce Three. Quick to take the phone bill
2 weeks ago
Still no real stable connection as we near two weeks.
lucky to get speed of 1.5mbs.
phonecalls are unstable and still drop out.
only in Kingston Park area.
I had 4 sims, now only 2 as ported some to O2 today. Wife and Daughter are now connected to O2.
Lesson learned- don’t rely on one network, ensure you have options for times when they go down.
2 weeks ago
Shock horror.
For the last 30 minutes, I have had a connection in Kingston Park.
Looks like the problem may be sorted.
Getting a 350mbs connection as well so decent speed.
Shame Three lost 2 of my 4 contracts but it’s good to spread networks to prevent this issue in the future.
`Now I need to consider the conversation with Three complaints department over some sort of compensation - is it worth the complaint for about £7?
3 weeks ago
Hello Kate
Do we have any indication of how long this is going to take to be resolved?
Many people have now been without network coverage for a week with no updates or expectations of when we can expect to be back up and running.
Customer service has been no help, it’s the standard jargon of try turning the phone off and back on, do the latest updates, try SIM card in another phone and then lastly go in to the Apple Store to have the mobile checked!
Surely after a week of reported issues Three must have some information they that they can share with customers? Given that many of us are also contracts that we can’t just walk away from without being penalised.
People appreciate that these things can happen from time to time but the ignorance and lack of updates is a really poor service on Threes behalf.
We look forward to an update from you or the team at Three.
Thank you
3 weeks ago
Any update on this?
3 weeks ago
Another day...
Now nearing a week of zero connection on Three at Kingston Park area = NE32XF postcode to be exact.
It's the whole of Kingston Park and nearby areas affected, but seems only on Three.
No Data and unforgivable that there's no phone connection for calls. What do we do in case of emergencies with elderly parents trying to contact us?
Drive out of Kingston Park and back to full 5G.
I used to get 350mb connection for last two years on 5g up until last Thursday and now nothing.
House hasn't moved, phone works everywhere else, so it's a mast or Three issue.
Service checker is a waste as its showing all is excellent, but I can assure you it's not.
Deadline has been set on my four accounts...
If I still have no connection on Friday, it's time to request Pac codes and leave Three.
Shame as I have been a customer since 2004 but I just cannot continue with their clear lack of interest in repairing or declaring there's an issue on their website.
No repair should take a week, unless the mast has snapped in high winds.
It's mast ID2143 but no one at three are bothered about the details when you ring them.
3 weeks ago
Hi, Amyma.
Welcome to the Three Community.
That's not great to hear. It sounds like something must be going on locally if you have both your phone and broadband affected. I'm not sure why the Service Status page wouldn't show the details relating to the issue though.
jr0 suggested restarting your devices if you hadn't already, can you confirm if that's something you've tried already?
Pete.
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3 weeks ago
Yes we have tried that starting the device multiple times we’re now on day 4 of no signal on our phones while at home we only get signal once we leave our estate and our broadband currently has a download speed of 7 when it actually comes on. I’ve rang 3 multiple times now and still no further forward we’ve never had any issues like this in the past
3 weeks ago
Having the exact same issue last 4 days as well, total network blackout in and around our house, leave my estate and comes back online. I'm in Newcastle upon Tyne.
