No signal when abroad in Belgium

[AjadedThreeer]

Hi, 

I was in Belgium 2 weeks ago and had zero signal for all the 5 days I was there. I was on a 10GB DataPack_RC with 2GB Data Add-on_10GB DP Add-on. I couldn't receive texts, or calls, couldn't get online, nothing. Roaming was switched on my phone. 

Any ideas what happened? I'm going to Greece in two weeks, I'd like to know I'll have a working phone.

[JadeF]

Hey @AjadedThreeer 

Sorry to hear that you were unable to use your services while roaming in Belgium. You've posted to Three Community rather than customer services, but we'll be happy to help if we can. If you want to get in touch for account specific help, you can find the numbers and chat options on our contact us page.

Did you ensure roaming was activated on both your account and phone before you left the UK? 

Jade