Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Roaming Charges

Why do Three charge loyal customers for Roaming yet Smarty owned and run on Three don’t. I have 4 contracts and will change to another network if this is not reintroduced

Mr

My internet connection is really slow, and I wonder if there is anything to do about it. My address is AB24 ***

How to contact regarding planned works / transmitter removal ?

Hi The local base station all my internet routes through is in the path of a quarry...in the next few months the quarry will be needing to go through it. At that point if they remove the BS I'll have no network coverage (we have no phone or other bro...

My 4g not working

I used to be able to go outside and my data would work for the past 2 days my data has not worked at all. I have unlimited data so I have no idea. I have even restarted my phone but nothing works. Can someone help??

Voice message note for un attended call

Hi, i want to know if someone calls me and i didn't attend a call due to any reason like being busy or away from cellphone, i want to leave a voice message for them to sound automatically after end of ringing . Whats the procedure for it ?

Line Test

Morning.Is there a way of being able to test my three mobile phone line? For example by dialling a code into the handset like 17070 which then in turn reads out my own telephone number Thank YouRichard

Signal issues in Wa2

Is anybody else suffering from really bad coverage?

Voicemail turn-on/turn-off

Why do we need to call customer services to activate/deactivate voicemail?. Every other network I know has a self-service option. Why not Three ?

Wifi calling with text messages

Why Three do not advertise enough on Wifi calling with text messages, while they are the only 2 companies (including EE) that have this fantastic option

Best solution Call forwarding and roaming

Hi,If I forward all my calls to my UK Skype number (or another number), will I get charged while roaming ?. I need to turn on my phone while roaming to receive SMS messagesThanks