Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 15300 Views
  • 22 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 5731 Views
  • 2 replies
  • 3 likes

Bad reception and no internet in NW10

HiIt has been 4 days now that I have got no internet in NW10. What is going on?Since saturday morning 29/4 all is see is generic "We are fixing and issue in your area" automatically updated every 15 minutes. How much longer is it going to take???

Ed123 by Fledgling
  • 1168 Views
  • 1 replies
  • 0 likes

No signal despite coverage checker

Hi all. I wondered how I complain to 3 about misrepresentation on their coverage map. Does anyone know please? I've tried a couple of routes and nothing has come up. I live in PE28 and the coverage map says excellent 4G. However, I can barely use my ...

Jsand by Fledgling
  • 4364 Views
  • 1 replies
  • 1 likes

Tina

Hello my SIM card is not working anymore ,I mean no body can call me or I’m not become any of massages 

Tina-22 by Fledgling
  • 2189 Views
  • 4 replies
  • 0 likes

TFL Underground doesn't connect using AKA on OnePlus phone

I'm trying to connect my OnePlus 8 Pro phone to the TFL Underground WiFi. It used to work logging in via the Virgin media WiFi account. It then also intermittently worked when using AKA connection, whilst the Virgin SSID was still visible, but in the...

Pay as you go uk

I'm very disappointed if Three so many years lm almost 10 years use these next work I'm mostly of the time lm fill robd  bicus top upan after 1 day 1 week  I have to re top up Also sistem not working well price increase an not support any more the th...

Lio by Fledgling
  • 1273 Views
  • 1 replies
  • 0 likes

Can’t receive calls

Migrated from 02 last week, can make calls, receive and send texts etc but CANNOT RECEIVE CALLS.Have been into store three times with promises will be sorted by next day but still no good.Had anyone any idea how to resolve?thanks 

Nellie by Regular
  • 6797 Views
  • 9 replies
  • 0 likes