Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 6683 Views
  • 11 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3476 Views
  • 2 replies
  • 3 likes

No internet when on mobile data

For several weeks I’ve not been able to use mobile data although phone says I’m on 4G. I’ve tried resetting network settings several times.3 have sent me a replacement SIM card but this has made no difference.I’ve got an iPhone 11. Any ideas/help ple...

Twiglet1 by Fledgling
  • 1428 Views
  • 1 replies
  • 0 likes

Low or no signal due to phone mast removal.

HI all,I live in Worthing, when I first joined the Three network I was getting roughly 3-4 bars on my phone inside my house, which was great.Then a year or so ago I notice my phone kept losing the signal and was only showing 1 bar, or "Wifi calling" ...

AdamPD by Fledgling
  • 1685 Views
  • 1 replies
  • 0 likes

Adult content filter blocked art site

I can no longer access DeviantArt because of the safelock. I'd like to point out it's a pg13 site, so should not be blocked. It is very annoying not being able to post on there when it's one of very few decent art sites.

Best solution Wifi Calling texts not working

I have two iPhones with two different Three numbers.  Neither are receiving texts over wifi calling.  Both are fine for actual calls using wifi calling.  "Three Wifi Call" is displayed at the top so they are connected.  Is there a current issue?  I'v...

Three APN Settings

My 4G LTE router (outdoor directional antenna) requires the APN settings to enable it to work with the Three SIM.  Please provide thank you.

lorem by Fledgling
  • 86307 Views
  • 11 replies
  • 0 likes

Very bad Internet connection

Your service around Heathrow and mcdonalds on Bath Road UB35AR Is  very bad can't connect  you Need to  sort it out  Thank god I have back phone with another provider 

BlueBox by Fledgling
  • 1163 Views
  • 1 replies
  • 0 likes

can make calls but data isn’t working

We arrived in Australia and although the signal is good and shows 4G, we are unable to use any data. It won’t load any web pages etc. 

Barter by Fledgling
  • 1572 Views
  • 2 replies
  • 0 likes
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