Ever since I changed over to the Three network, I've not been able to receive One Time Passcodes (OTPs) from my bank (Santander). I've contacted the bank who have verified my phone number, and that the messages are being sent, I've contacted Three who have verified that I am able to receive SMS messages and tested the service on my device. They also raised my Spend Cap in case that was causing an issue (the OTP messages are free). I've since been back to the bank who have again verified that everything is right at their end. So now I'm back here.
I've now missed a payment on my mortgage because I cannot transfer money out of my account, as I cannot verify the OTP on my phone, and everybody keeps batting me backwards and forwards. Is it worth contacting the ombudsman to have this taken seriously? I really don't know what to do now because nobody is taking responsibility. I am able to receive SMS from everybody else, good signal, I've restarted the device many, many times. Is there some sort of technical "fix" for this issue? I can't be the only one...
