Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

I Just want to purchase add-on not a new SIM or anything else why as three made it impossible to do

Trying to get an add-on with cash credit from voucher with new app and all it wants is bank details for auto renewal

esim replacement issue

Hi. I currently have a Three eSIM in my iPhone XR. However, I’ve just purchased a new iPhone 15 pro max and I’m looking to transfer/replace my existing eSIM number over to my new handset. I’ve spoken to Three customer services many times and visited ...

Can’t receive calls and text

Pls can someone help me out.I recently ported from lyca to three and can’t receive calls or text for over 25 days now and every time I call three they keep telling me it’s been looked into and it’s been over 25 days. This is very frustrating as it’s ...

How long for a new SIM to start working?

Hi All,How long does it take for a new SIM to start working. I’ve had my phone stolen and obviously the SIM with it. I have acquired a spare phone, and been to the Three store, where I have acquired a replacement SIM. My question is how long will it ...

Poor network coverage

I’m constantly dealing with poor connection there seems to be constant work going on when I type in is my area affected a good 80 percentage it is I get a small discount only now & then & that’s after iv brought it up I was nearly scammed because 3 n...

IP cameras not working on local network

HiIm trying to view my local IP cameras using a Huawei H112-370 router with three simcard on my iphone using the IVMS-4500 app but they wont connect.As soon as im on a external network they work fine using a DDNS server, can anyone help please?

SOS code whilst abroad.

Currently away in the US and my phone won’t allow me to access any form of roaming or connect to a network to make any calls. I need to be able to use my phone whilst out here over the holidays is there any way to fix this issue?

Can’t receive calls

Hello,On 01 of December I transferred my number to three. All good for few weeks, then after 14 of December I can’t receive phone calls and no one can help methank you

Appalling service with Three mobile for over a year.

I have had appalling service with Three mobile for over a year.Automated text messages, such as those containing one-time passcodes (OTPs), for example, from a bank or any kind of online account featuring two-factor authentication, including those fr...

Cancellation period

I've been with 3 for many years. My previous contract had expired and on 8th December I took out another contract with 3 which initially appeared to be a good deal. However after reading the small print I was unhappy with the roaming charges and deci...