Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Phone usage in Europe

Can I use my Phone in Prague, Czech republic without charge?

Data Roaming Not Working Abroad

Hi all, hopefully you can help. I am on a pay monthly package with data roaming included. I have an iPhone 15 but when I go abroad, I get no 4G/5G coverage and I'm unable to connect to the internet without Wi-Fi. I am still able to send texts and mak...

Texting short numbers

When I text a short number 65700 my message fails to gom

Farewell

I joined Three two years ago. The coverage checker stated 4g but I got poor 3g. The social media team were informative and gave me a discount for the period of my contract. Now I get poor 4g which shows that 3 have invested in my rural area. Maybe in...

Some incoming calls not ringing or showing as missed but caller hears ringtone.

Had a couple of instances in the last 2 weeks where I get a text notification notification that there's a voicemail, and when I call back the caller tells me it "rang a few times and then went to voicemail".The phone has been on, right next to me, no...

No data

Was on three chat talking about an issue with three pay. The person from technical team decided without asking me my permission (I was on a very important phone call while chatting on three live chat) to reset my sim. I lost the call and now my data ...

fraud

In February i was scammed by customer service team that i believed to be Three. They knew my contract was finishing and offered me a wide range of affordable contracts. They did all the identity checks correctly and were not asking any suspicious que...

5G speeds

What average speeds are you receiving on 5G mobile data and broadband? My fastest download speed was around 1300mbps whilst connected to a monopole mast on my phone

5g mast

Currently, I live in an area where my nearest mast is behind a tree, so signal doesn’t reach me as well as it should. Is there any way I could request Three to build a new mast in a more open area near me, because there are many other possible areas ...

activating esim abroad

I am changing my phone and I am abroad . I want to transfer my esim to my new device while being abroad as I have no plans to return UK soon.I have read on this community that it's possible but when I contacted the 3 customer chat they simply refused...