Paid my bill through Bank Transfer - but hasn’t updated on my Three account

[SaraLou90]

Hello, 

I had an outstanding Bill to pay on todays date (17th May 2024); I went online to the Bank Transfer option as it was a large sum and I feel it’s the better way for this. 
I went on my bank account and paid at 5am in the morning. My bank which is Nationwide has confirmed the money has been recieved by the Three account, I sent over my payment Proof to Three. 
I contacted customer service but they still said it’s not updated & I have until the 29th to pay, even though I have. 
How can the payment not be recieved when it’s left my account and my bank has confirmed it? I don’t make a lot of money as up until now I’ve only had benefit money. It’s a lot of money to be floating about somewhere. Any advice?

should I just check back now and again to see if it’s updated on my account?  

[SaraLou90]

Thanks for your messages everyone 😄 I got a text and email saying my payment has cleared which is a big relief. 

🙂

[JonathanB]

Hi @SaraLou90,

That's fab to hear. Glad this was all sorted out without too much of a delay.

Thanks,
Jonathan

[Anonymous]

Told you it would be ok!👏

[Anonymous]

From my limited knowledge it can take 4 or 5 working days to show on your account. As long as you’ve put your Three account number on the transaction it should show by Thursday 23rd. If you haven’t already done so download the My Three app and you can easily check on there. Personally I’d set up a direct debit then this situation wouldn’t occur and you get a £5 reduction in your bill.

 
Just a bit of food for thought. 

[SaraLou90]

Hello! 
thanks for your reply; I have the app and keep checking but so far nothing. 
I had to wait until I paid this until I could set my direct debit up. Not going into a long story but not been in the best place financially so been manually paying my bills until I was more sorted with money. I’m hoping it clears soon as they said to me it has to be paid by the 29th yet I’ve paid already. 

[PeteG · Accepted solution]

Hello. 

Paddiewack has advised rightly on this, it's about 5 working days for those types of payment to reach the account. If you did that on the 17th, you might be looking towards the end of the week for that to show up. 

It might be worth popping through to the Payment Support team on 0333 338 1031 in order to let them know that you have actually made the payment, as they won't be able to see it in the account either, and if it goes on too late, it might affect your services. I'm sure the team will be happy to help by updating the account to allow time for the payment to show up. 

Pete.

[Anonymous]

I’m genuinely sure you’ll be fine. We’ve all been in your situation financially.

Relax!