Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 8325 Views
  • 16 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3712 Views
  • 2 replies
  • 3 likes

Three 5G Mast Still Not Switched On

Hello Can anyone on here please let me know when three will switch on there new 5G mastPost Code of location where the 5G mast is TW14 8BP Cabinets were put in October 2022 then 1 year later October 2023 5G mast was put in the ground latest on the 5t...

Incomplete porting - cannot receive SMS and Calls

My timeline so far:6th Jan - received physical 3 SIM and inserted it into my Google Pixel 7. This has a new three number.9th Jan - 0800 - Received an SMS from three saying my switching process had begun. 9th Jan - 1000 - Old SIM (LycaMobile) stopped ...

dddalal by Fledgling
  • 776 Views
  • 1 replies
  • 0 likes

why is three going to block older 4G devices

it seems like three is going to block my older 4G device when 3G is turned off, why would three do this. i expect three to provide me with a new device free of charge if they are going to block my 4G device

4g.JPG

Best solution 5g signal

Stupidity I signed up at my mothers a mile away from my home and checked on her phone and it had 5g showing, so a couple of months later I find out that all local masts are 5g bar the one closest to me, so just wondering if there was anywhere that sh...

Robti by Active
  • 977 Views
  • 2 replies
  • 0 likes

Can’t receive calls and texts but can make outgoing ones.

I’ve been unable to receive texts and calls for the better part of 3 months, but I can make outgoing ones. Have raised this issue with 3 about 7 times now, I’ve called support, used live chat, posted on the forum, and contacted support via email. I e...

Complaint

Hi, I am not sure whether to use this forum as a complaint forum as you wont take any of my complaints seriously, you will just do whatever the hell you want, and take whatever organisation that i'm associated with (in a weird way) and get some kind ...

BeejalM by Fledgling
  • 1322 Views
  • 2 replies
  • 0 likes

Standard Voicemail Greeting

Does anyone know how set up an automated voicemail greeting? I don’t want to record my name, I just want the generic message. 

MCSN31 by Fledgling
  • 6075 Views
  • 2 replies
  • 0 likes

Register

HiMy phone is being compromise, and i have been locked out of my own phpne this is all wrong disturbning, sad for the perspn doing this inside three network or outside i need help to register my phoe. Thank you B Reid

Brenda by Fledgling
  • 1263 Views
  • 3 replies
  • 0 likes
Labels
How to use the community

The articles below contain helpful info about the community, ranks and badges, and who you'll meet on the community.

About Three Community
Ranks and badges
Meet the community
House rules

Let's talk

Check out what our moderators are talking about and join the conversation. 

Top solution authors