Network – Get support for network related queries

Calling issue 23/01/2025 [UPDATED]

Hi everyone,UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently. Today, we also expect ...

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Calls to disabled voicemail don't disconnect

Hi,I have bought a three PAYG sim for use while on a cruise. I won't be answering any phone calls while on ship to prevent callers from building up large fees. I also didn't want them to be able to leave a voicemail in case that also incurs a cost fo...

No 5G signal and 4G signal is 0.2Mbs in my area since a week

I'm with 3 on my mobile phone almost 12 years and have a 3 mobile broadband ZTE 5G MC801A for 3 years. Never had any issues with a signal in my place SW8 until 5G signal disappeared on 1/01/2024 from both devices and 4G signal dropped too low so I co...

Delete voicemail without listening to the end

Someone has left me a very long pocket-dial voicemail. Is there any way I can delete it without waiting to the end, so I can get on with my other messages?If not we have all just learned an amazing way to prank/annoy anyone who uses 3 mobile and may ...

Suspended Account

So Three have last night Disconnected my Sim. On the app and online it says no active lines and account suspended. I assumed this was down to me possibly missing a Payment however I’ve not received any notification of missed payment or warning of my ...

Issues renewing 30 day data pack (order says new number will be generated)

HiMy 30 day 10GB data pack that I've been roaming in Austrailia with (no issues) expired yesterday ( 25th Feb 2024) and I need to get another data pack.I logged onto my account today 26th Feb and put a one off 10Gb data pack in my basket. The order ...

Data roaming not working (calls and texts are)

Data roaming has not been working on my phone (Galaxy S20 5G) for over a year now. I get no data connection at all, no data icon on the top bar or anything. Texts and calls still work, but not data.I've done all the standard things (make sure I have ...

Emergency broadcasts - Plymouth

I didn’t get the alert today in Plymouth - is this still a fault with three?

Poor reception in SW* ***

Since the 16/02 the reception has been shocking at best and now it can go to none, network coverage checking states there is a problem that’s being “worked on” how long is this likely to last though please because it has said this for nearly a week n...

Hotspot keeps failing:’(

Phone I’m using - normal iPhone 13trying to connect ps5 to watch YouTube (I have no WiFi) and as you can see in the picture it stays connected but the actual internet part goes from connected to connecting every 5 bleedin seconds and it’s rather anno...

Data roaming issue abroad

Hi all,I’m currently abroad and bought a Go Roam Pass which 3 have told me (via text) is activated. Unfortunately I can only text and call but not get online. I have tried a few times over Live chat to get help from 3 but no solutions have worked so ...