Poor coonection during landline calls

Danno · ‎06-25-2024

I have been having issues with calling landlines. I can usually hear the person on the other end but they can't hear me. This issue is only a calls to landlines problem as calling mobiles is always fine.

This was happening on my previous sim and phone and I expected an upgrade to resolve the issue with a new sim card and new number, unfortunately the problem still occurs.

I've called Three and they're unsure of the issue.

Tracy444 · ‎01-09-2025

Hi Maxine,

No I've not been back onto the agents, I've been in touch with agents and the store numerous times and they all went through the same checks, WiFi calling, change sim card, try different phone, etc etc, all to no avail, they all said they had no other complaints about it and it was just me, then the last one quite a few months ago said three was doing work in the area and refunded me a month's payment saying would be fixed soon. Nobody at three is acknowledging a problem, but, if you go to this forum and other forums, it's people all over the country and with different handsets, all the same, landlines only cannot make calls.

I just cannot wait for another couple of weeks when I can change to another provider who supports calling to landlines.

But thank you for your response

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KateS · ‎06-27-2024

Hey Danno,

Thanks for getting back to me.

Could you turn off Wi-Fi calling and let me know if it's still the same?

Also, do you find any call you make to a landline, while out and about, is the same, no matter the location?

Could you also provide me with the make and model of your device, please.

Thanks,
Kate

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KateS · ‎06-26-2024

Hey Danno,

I'm sorry to hear you're having trouble with calling landlines, this must be frustrating.

Did you try following the steps as advised by @tarantella , at all?

Could you also pop your postcode into our Network Status Checker and let me know if any issues are reported in the area, or work currently taking place, please?

Thanks,
Kate

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tarantella · ‎06-25-2024

Try switching off wifi-calling and see if that helps.

If you haven't already, put your postcode into the coverage checker.

Also, check network status in your area to see if there's any ongoing work or maintenance.

Failing all of that, have a chat with Customer Services.

If none of that helps, raise a complaint.

Danno · ‎06-26-2024

I've tried turning the phone on/off, I've manually selected on the sim settings Three; and the area checker is showing as no faults in the area.

The only thing I haven't done is turning off wifi calling, however I've called landlines when I'm not connected to WiFi anf had similar issues.